Read the first few pages and I didn't see it mentioned that the customer service is like that for a reason. In your email you said you germed the seeds. Maybe it's legal in your state, but it ain't legal in America. Ask that Marc Emery dude about shipping seeds to the good ol' USA. Attitude doesn't pay me so I don't care what anybody thinks about them, I'm just saying you have to remember that these guys have to cover their ass as best they can. Using the IPod example, if you bought an IPod and it clearly stated that opening the thing would void the warranty, but you cracked it open anyway because you're an electrical engineer and you know what you're doing so it's okay, both WalMart and Apple are going to tell ya you're SOL. It sucks, but it is what it is.
My first try at growing was with White Label seeds from attitude. Not a damn one of those fuckers popped. So I feel your pain.