I could have paid my rent for a month got drunk and sat on the floor and not been stressed the fuck out.
I wouldnt sweat it too much,most furniture stores are hard up for customers in this economy,my wife is ocd about cleanliness so she makes me buy new sitting furniture every 2 years for the family room where we sit ,she gets freaked out over people farting on the chairs & shit so i just give in & buy her what she wants,since we buy so often we've had quite a few furniture problems over the years.
We had a problem simular to yours about 3 years ago,we tried to buy a pair of matching footstools from the showroom floor at art van & were told we had to order them "fuck" & would have to wait 2 weeks for them to be made & shipped "double fuck",plus we had to pay up front for special order "dammitt!",so we ordered them,paid & waited allmost a damm month.
They were listed as oak build side rails with italian leather top & sides,when we got them they were piece of shit pine with a fake oak grain looking stain job,then instead of real leather we got (pleather) which is fake leather shit,my wife took a pic of them in the showroom on her phone & we compared it with them,the footstools we got werent even the same design we ordered.
After getting art van to come look at the footstools & my wife showing the manager the pic she took art van hooked us up swell,they refunded our cash & sent us a voucher of 50% off anything in the store up to $1,000.
Just keep very calm & explain yourself & how you want to do business with them in refurnishing the rest of your home but weather you use them or go elsewhere is dependant on how they handel this situation,you'll get hooked right up.