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@SoOLED, thanks for the support :bigjoint:

hey purpz, man thanks for the thorough post, you make some good points. Honestly it seems like some of the aspects I attributed to manufacturing defect are actually inherent in the design of this specific NS model. I thought it was faulty because it would have been totally unsafe to have this...

also 2 of my friends with construction experience did bring the light into the hardware store, where I'm told the old gentlemen who owns the place just stared at it with mystification until they took it away. he didn't have anything we could use without modifications

exactly, that's another good point. if they can't engineer and build a metal bracket, how am I going to have confidence in the company or their product? and if they can't resolve one basic flaw apparent upon purchase, how can I expect them to have the ability to support the product over the...

That is very disrespectful towards the disabled, man you need to use your head for once. it seems you have not read the initial post, but if you had, you would know that I'm disabled. and no, it's not easy for me to go to a hardware store, eat a dick homes. I can barely walk with a cane and I...

warriors... come out to playayyyyyy.....

daaamn that is some impressive shit man, some serious next level technique. I've never even heard of terpenoid extraction, that's an amazing concept for utilizing medical cannabis, could really have some unique benefits for patients. I'm blown away. purple rain is a seriously beautiful plant...

Hey Dennis, just wanted to thank you for reaching out, I really appreciate it. I'm pretty busy the next few days with family and some appointments, but I'll be sure to give you a call monday, or on tuesday if you have memorial day plans. I really like the look of your product, and looking at...

haven't checked the link yet, but I gotta say I'm pretty surprised to hear they're registered non-profit, they don't exactly conduct themselves as such. And their excuse for the email asking for payments during the return process was that 'it was just a standard business procedure'.. why would...

yeah thanks again bro, I really appreciate it. much respect back to you man. I'm sure bml is going to do you right, they were my actually my first choice because San Francisco Patient and Resource Center (SPARC dispensary) is using entirely bml and they grow the cleanest most medicinal flowers...

I actually bought and returned direct through illumitex, not a third party. Otherwise I'd share your suspicion. my return was even paid for by illumitex's fed ex bulk shipping account. I was really hoping they'd be able to resolve the situation and figure out how to get me a working product, or...

hey thanks for the response widowmaker, hope the days goin well for you bro. I really appreciate it man, but I already returned my ns fixtures. I'm really glad you're having good results with your neosol ds, the frost on those ladies is amazing man. I was really psyched on their lights and I've...

I got a reply 5 days later saying they would reverse the credit transaction. And finally, my interaction with this company was over. It took several more days for the refund to come through, but I finally have my investment back. Illumitex has effectively prevented me from growing medicine for...

this was my response to their request for additional payments:

3 days after illumitex signed for delivery, I got this response from a new illumitex email address asking for additional payments:

2 days later I received a response through a different email address, but from the same person I had been corresponding with the whole time.

After more than a full week with no response to two return requests, I sent this message to all the addresses on the illumitex website, and a facebook message. EDIT: censored names in email for protection of illumitex rep's privacy

I received a message 2 days later, that ignored my most recent emails explaining that the replacements did not fit, and didn't acknowledge my request for a return at all. instead, it was a response to my email from a week and a half earlier asking if the brackets had shipped. I sent pretty much...

the replacements arrived close to 3 weeks after my initial request for replacement parts, and didn't fix anything. I sent this the day they arrived: