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As an update, I've got the go ahead from management to take care of all the people with recent complaints. I'm going to PM the people I'm not already talking to. If I miss you, don't hesitate to PM me.

PM me your order number & I'll make sure they call you. You will get your refund - I'll PM you with some details that I can't post publicly.

I'm sorry it took so long to ship, and I've already written this up to review all of t with management. If you purchased our stealth guarantee, you're covered for a reship for the lost shipping. I was covering customer service for a week while people were on holiday & I think I remember your...

Guys - I'm going to duck out of here if I can for a few days. Things aren't good right now with my son, and the more I mention I'm having a hard time, the more problems I seem to attract. Anyone with an issue should contact our regular customer service department for help. If I'm in the...

You'll get an address on the instructions that come in an email after you order - the confirmation email. You will get a 15% discount for paying cash plus some free seeds. If you do send cash, the best thing to do is mail it using registered international mail - it will cost about $17, but...

We are not taking credit cards from outside the UK at this time. Not our doing - blame the crooked, greedy banking system.

7 days is really fast - that won't always happen, but I would think that your tracking number would work by now. I'm going to ask & see what kind of answer I get.

I'll PM you some info that I can't make public for competitive reasons, but it's not that we're are storing seeds too long.

I'm sorry you didn't have a better experience. You do realize we don't breed the seeds, right? If you had bought that same brand & strain from any other seedbank you would have had the same issue. We get our seeds from the same places everyone else does.

I did see your notes on the SZ - thank you.

I can't help you without the order number - I think once you got the message they were reshipping you were happy and didn't give it to me. If you're curious about what happened with the first shipment, send me the order number & I'll get you the original tracking number so we can take a look at...

I'm sure it was the typical custom's seizure. To tell, take your original tracking number & look to see if it went into customs & never came out. If your shipment goes through Chicago, you are at a higher risk than if you go through any other customs office.

I don't usually ask someone to list their history, but it would have helped if they said they had placed a lot of orders with us to start. I usually spend more time on a problem, and I didn't just say no this time, I took the time to explain our position in detail. My son is in the...

When you order from us, you have to explicitly agree to certain terms & conditions - the same terms and conditions that every other UK seedbank has, and most breeders. If I was not dealing with a personal issue, as I've explained, I may have had time to see that he was a frequent customer and...

Burnit2x2 had a germination issue. This was my response just so everyone else knows the policies and the reasons for the policies: We can't guarantee germination for all kinds of reasons, although I sympathize because those are really expensive seeds. Our main reason is that UK law says that...

You guys can PM me if you want, but they will get to your emails. iknowwhatsinthere did not update this thread like he updated the other one he posted on, but he got a response & a reship while he was trying to contact me. They're short a few people and trying to catch up on emails. As I...

I'll PM you.

No - no glitch & you're not doing anything wrong. We're having a problem with our international credit card processing & can't take card payments from outside the UK at this time. We are accepting cash, bank transfers and bitcoin payments at this time with discounts ranging from 15 to 20% plus...

We're not giving out discount codes at this time, but you can use AUG (put the coupon code in your basket) for 5 bonus free seeds. The reason we're not is that we give out an automatic discount on all payment methods except credit card - plus more free seeds. Credit cards are so expensive for...

Hi JadeMota - thanks for considering us. I would like to point out that we are resellers - meaning we don't breed the seeds that we sell. For that reason, and due to the laws in the UK, we can not guarantee germination. Please choose well and do your research before you buy. Generally...