InsaneBongHit
Active Member
Made an order from http://www.basementlighting.com/ Last Friday, it was for an xxl tent a light with ballast a flood and drain table kit and an ebb and flow kit. The guy on the phone said yea we have all those in we will send them out Monday you will receive them Tues or Wednesday. He phoned me back on Sunday evening to tell me he can't get the flood and drain kits, then tried giving me the sales pitch about how the legs give way, and that I don't need a flood and drain table anyway it will be to close to my lights ect, would I like to buy another normal ebb and flow kit ect.
Granted some models did have dodgy legs, but if he can't source them then he needs to stop talking out his ass and just be straight with me. I could of ordered from somewhere else. I told him politely that It's specifically that flood table that I'm looking for And that I will phone him back Monday to let him know what I want to do. So I phoned back Monday, and a different guy answered I told him to just send everything minus the flood table kit. He said ok i'll pass the message on. I phoned back Tuesday to get an update and ask if they had charged back the money for the flood table kit that they couldn't get me the original guy I spoke with answered the phone. I said Hi I made and order with you over the weekend "yep" he replied. "It was for a large grow ten and "yep" he interupted. I then paused and said erm well do you know which order I mean.. blah blah so on, he was very blunt and rude with me. I said manners wouldn't go a miss. He took the defensive "what have I done" attitude. But he was being groggy with me. He then told me the amount that he had charged back which was £23 less than what he should have. He acknowledged this and said he will charge the extra £23 back to my card, unapologetically. Then I ask if I can get a tracking number later on he said yes ring back. Later that afternoon he rang me back saying that the delivery driver forgot to pick the tent up so he will send it out on Friday. Now the way this guy has allready been rude to me and tried giving me the sales pitch, tried taking more money from my card than he should left me questioning what he was saying. Surely if you send something out and the driver forgets it you would ring them back up and they would come and pick it up. Was apparent to me that something was up, maybe he just didn't have it in stock until a day later but if that was the case he should of said. I don't believe for 1 minute that the driver simply forgot the tent, which would cost the company extra man hours and diesel delivering something the next day when they could just go back and pick it up, so the guy was clearly talking out of his ass. I said well I'm going to have to check the equipment in front of the delivery guy and I don't want anyone knowing my business. At first he said why whats... then he changed it to.. Well now your accusing me of being a thief. I didn't accuse him of anything I simply put across my concerns that I could sign for 3 boxes and they could just say that I signed for a tent also. After all he already lied to me 3 times and tried taking and extra £23 Then he gives me this fishy story that the delivery/pickup guy forgot the tent. What am I supposed to think. Now it's got me worried that they are bitter, and although I don't grow at the same address as where I get my stuff delivered It makes me think they could be bitter and tell the authorities I asked for weed advice or something. I mean lets be realistic about it, some of you might think well no hydro shop would do that, but people do stoop to lows and I don't know these guys.
Last convesation I had with him he was trying to tell me that it's my loss because the tent I ordered will cost me £150 more anywhere else. hmmm he's talking about tents again. Not only that be he is trying to convince me that it's going to cost me an great deal more to buy the tent anywhere else. Granted it was pretty cheap but I have seen the same tent for no more than £20 extra than what he is charging. He must just think people are idiots. What Set of clowns. The guy who answered the phone the last time I phoned ketp saying "YEAH SURE" "YEAH SURE" I polity said hi I made and order which I canceled yesterday. "YEAH SURE" is what I got. "sorry ?" I said. he said "YEAH SURE" I said what does "YEAH SURE" mean ? he paused and struggled to riggle out of his apparent recognition of his unhelpful attitude.
I'm thinking about not growing for a few months now as you never know how low people can get and what effect that can have, in terms of if I will be getting watched by authorities.
Granted some models did have dodgy legs, but if he can't source them then he needs to stop talking out his ass and just be straight with me. I could of ordered from somewhere else. I told him politely that It's specifically that flood table that I'm looking for And that I will phone him back Monday to let him know what I want to do. So I phoned back Monday, and a different guy answered I told him to just send everything minus the flood table kit. He said ok i'll pass the message on. I phoned back Tuesday to get an update and ask if they had charged back the money for the flood table kit that they couldn't get me the original guy I spoke with answered the phone. I said Hi I made and order with you over the weekend "yep" he replied. "It was for a large grow ten and "yep" he interupted. I then paused and said erm well do you know which order I mean.. blah blah so on, he was very blunt and rude with me. I said manners wouldn't go a miss. He took the defensive "what have I done" attitude. But he was being groggy with me. He then told me the amount that he had charged back which was £23 less than what he should have. He acknowledged this and said he will charge the extra £23 back to my card, unapologetically. Then I ask if I can get a tracking number later on he said yes ring back. Later that afternoon he rang me back saying that the delivery driver forgot to pick the tent up so he will send it out on Friday. Now the way this guy has allready been rude to me and tried giving me the sales pitch, tried taking more money from my card than he should left me questioning what he was saying. Surely if you send something out and the driver forgets it you would ring them back up and they would come and pick it up. Was apparent to me that something was up, maybe he just didn't have it in stock until a day later but if that was the case he should of said. I don't believe for 1 minute that the driver simply forgot the tent, which would cost the company extra man hours and diesel delivering something the next day when they could just go back and pick it up, so the guy was clearly talking out of his ass. I said well I'm going to have to check the equipment in front of the delivery guy and I don't want anyone knowing my business. At first he said why whats... then he changed it to.. Well now your accusing me of being a thief. I didn't accuse him of anything I simply put across my concerns that I could sign for 3 boxes and they could just say that I signed for a tent also. After all he already lied to me 3 times and tried taking and extra £23 Then he gives me this fishy story that the delivery/pickup guy forgot the tent. What am I supposed to think. Now it's got me worried that they are bitter, and although I don't grow at the same address as where I get my stuff delivered It makes me think they could be bitter and tell the authorities I asked for weed advice or something. I mean lets be realistic about it, some of you might think well no hydro shop would do that, but people do stoop to lows and I don't know these guys.
Last convesation I had with him he was trying to tell me that it's my loss because the tent I ordered will cost me £150 more anywhere else. hmmm he's talking about tents again. Not only that be he is trying to convince me that it's going to cost me an great deal more to buy the tent anywhere else. Granted it was pretty cheap but I have seen the same tent for no more than £20 extra than what he is charging. He must just think people are idiots. What Set of clowns. The guy who answered the phone the last time I phoned ketp saying "YEAH SURE" "YEAH SURE" I polity said hi I made and order which I canceled yesterday. "YEAH SURE" is what I got. "sorry ?" I said. he said "YEAH SURE" I said what does "YEAH SURE" mean ? he paused and struggled to riggle out of his apparent recognition of his unhelpful attitude.
I'm thinking about not growing for a few months now as you never know how low people can get and what effect that can have, in terms of if I will be getting watched by authorities.
