Blatrix
Active Member
To all the fellow growers, before I get started on this long thread about my first and last experience shopping with BGhydro.com , I'd like to point out the onle edits made is to protect actualy names. I just felt that head warning about the "behind the scenes scams" how this company treats thier consumers. Maybe because they felt the need since I was a first time buyer threw them, or maybe they do it to us all without knowledgement.
________
(my order threw BGhydro)
Sl.# Item Description Ordered Shipped UMPrice Tax Amount 1 8" Round Mesh Pot 2424EA$4.24 $0.00$101.762 Commercial Air 3 - 65 liters/min 11EA$67.95 $0.00$67.953 6" Air Stone 2424EA$1.38 $0.00$33.124 CocoGro Coir - Bale (makes 65-70 liters) 11EA$14.50 $0.00$14.505 MaxiGro 1-part Growing Formula - 2.2# 11EA$13.50 $0.00$13.506 MaxiBloom 1-part Bloom Formula - 2.2# 11EA$13.50 $0.00$13.507 1.5x1.5x1.5" Rockwool Cube - sheet of 98 11SH98$10.40 $0.00$10.408 1/2" barbed elbow 2424EA$0.38 $0.00$9.129 1/2" Rubber Grommet 2424EA$0.60 $0.00$14.4010 5 gallon Bucket - Black 2424EA$6.60 $0.00$158.4011 pH Down Dry - 1.5 lb 11EA$9.70 $0.00$9.7012 Hanna Checker 1 pH Tester 11EA$34.95 $0.00$34.9513 4.01 pH Calibration Sol. Sachets 11EA$1.15 $0.00$1.1514 7.01 pH Calibration Sol. Sachets 11EA$1.15 $0.00$1.1515 1/2" Soft Tubing - Blue - 100' ROLL 11R100F$29.95 $0.00$29.9516 Homebox Seconds XL - 4.6 x 4.6 x 6.6 11EA$129.95 $0.00$129.9517 Shipping Charge 11EA$46.43 $0.00$46.43
SUMMARY TOTAL
Taxable$0.00
Tax$0.00
Exempt$689.93
Total $689.93
Paid $689.93
Balance $0.00
Note:
You may find the order showing a balance although you have paid in full using your credit card. This is because when the order was created, the transaction was only authorized and the payment has not yet been captured. The balance will be updated once the payment has been captured.
Your Order Note 5/5/09: Tried calling no answer and no machine to leave a message. Customer has an overage of $92.90 and has been sent an email. Need to collect charges on the SI and give back to shipping. BT /// Within the next 1-2 weeks I plan on purchasing some electronic HPS light kits. (Unsure on size yet, either 400 or 1000) Will I recieve any promotionals or discounts? Or, do you have any used, on-hand electronic ballast HPS to offer with limited or no warranty perhaps? Any questions or concerns, delays or what not please feel free to contact me. (Phone number) Ask for (Consumer) Reffered to by satisfied consumers (Local Friends) Thanks.
_______
(the first email after placing my order)
Dear Consumer:
We currently have your order placed on 4/30/09 packed and ready to go. Unfortunately, there is an issue involving your shipping charges. We tried calling your number and got no answer.
You were quoted a price of $46.43 to send the order via FedexGround. However, the actual cost of that shipping method will be $139.33. If you still wish to use this shipping method, I would need your approval to charge the additional $92.90 to your account and your desired method of payment.
To pay any difference, you have the option of paying with your PayPal account, credit card, Western Union, or money order (which may take longer to processes). Once I have your reply, we will contact you with payment instructions.
Please contact us as soon as possible to resolve this issue. If you do not plan on calling us and plan to resolve this issue with a reply to this email please include your desired shipping method and your desired method of payment, if payment is necessary. Please note that your order will not be shipped until you respond with your desired course of action. You may call Mon-Fri from 10am-6pm Pacific Standard Time at any of the telephone numbers below. You may also email me at [email protected] or visit www.bghydro.com and click on "Live Chat".
Your web order is attached to this email.
Sales Rep #1
Customer Service Department
(This will be last time Sales Rep 1 will reply to my emails or take my calls)
____________
(My first email reply to BGhydro)
Dear Sales Rep #1,
I'm concerned about the shipping on my order being quoted via e-mail. I don't recall any "oversized" or "overweight" items being purchased. Can you please explained a little more in detail why shipping is now tripled?! Original shipping was quoted and charged as $46.43 and now its $139.33?
Don't get me wrong, I order from BG because they express "quality" on thier stock, but shipping will quickly make "quality" no longer a factor in ordering preferences.
Is there not a "first time buyers" or "promotional code" you could process to make up the difference or anything?
As it stands I'll have to remove some items, wait till May 13th to pay the difference, or cancel the order.
I read the checkout policy and thought I understood it fairly well. I waited till the payment cleared (like it said) to be sure the shipping was correct. Both BG website and my CC said it was clear and the order was processed so I assumed there was no problems. Hence why I'm a bit confused and frusturated about additional shipping charges.
Consumer
_________________
(the next day no reply so I submit another email)
Customer service,
I placed an order on April 30th, total amount of $689.93. $46.43 of that was shipping. On May 1st the payment was captured and my order was processed. On May 4th, the payment was paid in full. 05/04/200901:26:16MC PURCHASE
BGH, INC.
3235102704 ,CA
Terminal: 55547509 -$ 689.93
On May 5th I recieve a email from "Sales Rep #1" stating that "the actual cost of that shipping method will be $139.33" with no explanation why. I promptly reply...
___
Dear Sale Rep #1,
I'm concerned about the shipping on my order being quoted via e-mail. I don't recall any "oversized" or "overweight" items being purchased. Can you please explained a little more in detail why shipping is now tripled?! Original shipping was quoted and charged as $46.43 and now its $139.33?
Don't get me wrong, I order from BG because they express "quality" on thier stock, but shipping will quickly make "quality" no longer a factor in ordering preferences.
Is there not a "first time buyers" or "promotional code" you could process to make up the difference or anything?
As it stands I'll have to remove some items, wait till May 13th to pay the difference, or cancel the order.
I read the checkout policy and thought I understood it fairly well. I waited till the payment cleared (like it said) to be sure the shipping was correct. Both BG website and my CC said it was clear and the order was processed so I assumed there was no problems. Hence why I'm a bit confused and frusturated about additional shipping charges.
Consumer
___
I didn't recieve a response. I also recieve a voicemail stating the same thing that Berea Thompkins had said. At aproxmiately 7:05 PM EST, I recieve a call from a BG represenative (forget the name) assuring my order has been shipped. I start to go into detail about the extra shipping charges and was told not to worry about it, it has been tookin care of, and again assured me my order has been shipped. She said she would call later with confirmation number(s). I told her to please send an email instead. She said she would.
It is now 12:34 AM EST and I havn't recieved an email nor a phone call. So, I log onto BGhydro.com to check my status on the order and run across this disturbing note.
___
5/5/09: Tried calling no answer and no machine to leave a message. Customer has an overage of $92.90 and has been sent an email. Need to collect charges on the SI and give back to shipping. BT
___
Honestly, after reading that I got Pissed. First of there was 1 missed call and 1 message from 323-510-2708, which I assume is your company. Note, my number is a cellphone, it's voicemail is ALWAYS on! Second, there is a claim of a $92.90 overage that I can't get a response of exactly why so much. I could see being off a few dollars on shipping, but your trying to say that shipping is now 3 times the originaly quote of the order that has already been processed?! If there was an incorrect statement of shipping don't you think I should have been notified before billing me? I don't appreciate being lied too. (no machine to leave a message) And I don't appreciate being manipulated. (Order includeing shipping was a complete transaction on 05/04/2009 01:26:16 for the amount of $689.93. Now your trying to charge me more for order that you have already recieved full payment on!) Being a businessman of my own for 11 years now, I ask "what the hell is wrong with this picture?!"
According to your website, no item in my order had any special terms of weight or size being capable of altering shipping cost upon being processed. Including the fact that it was processed on the 1st of May, and payment was withdrawn on the 4th.
Do you understand my frustration? I place a $650.00 order as a first time consumer and I'm getting played?
Out of the dozen or so questions I've asked, (email and notes on order) I have yet to get a reply on any.
I place a larger order with a competetive merchant (HTG supply) within an hour of placing this order with you, and it will be here tommorow. It was nearly twice the cost and three times the weight. All coming from thier store located in PA, yet the shipping on it is only $73.00 and using a more expensive carrier?
When I can't get a exact reason other than just "shipping" for the "overage", and told one thing over the phone, person to person, and another thing via email/website. You make it real hard on me, the consumer, to do business with you.
All in all, if this order can't be sent in full for the amount I've already been billed, then cancel it, refund my credit, and I'll happily take my business elsewhere!
An unsatisfied consumer
___________________
(after over 24 hours on a businessday I finally recieve a somewhat response)
Hello Consumer,
I have review the email with (Sales Rep #1) our customer service manager, we have reviewed your order when you process your order on April 30th the shipping calculator only calculated 44 lb but as we were ready to send out your package the weight did change to a total of 194 lbs. The following items are the weight.
8" Round Mesh 1 lb x 24= 24 lb
Commercial Air 3 - 65 liters/min 7 lb
6" Air Stone .50 lb x 24= 12 lb
CocoGro Coir - Bale (makes 65-70 liters) 18 lb
MaxiGro 1-part Growing Formula - 2.2# 3.20 lb
MaxiBloom 1-part Bloom Formula - 2.2# 3.20 lb
1.5x1.5x1.5" Rockwool Cube - sheet of 98 1 lb
1/2" barbed elbow .10 lb x 24= 2.4 lb
1/2" Rubber Grommet .05 lb x 24= 1.2 lb
5 gallon Bucket Black 3 lb x 24= 72 lb
pH Down Dry 2 lb
Hanna Checker 1 pH Tester 2 lb
4.01 pH Calibration Sol. Sachets .20 lb
7.01 pH Calibration Sol. Sachets .20 lb
1/2" Soft Tubing - Blue - 100' ROLL 8 lb
Homebox Seconds XL - 4.6 x 4.6 x 6.6 38 lb
Please contact us as soon as possible your order is ready to be ship, and thank you for your promptly responses
Thank you for choosing BGH,
(Sales Rep #2)
Customer Service Representative
___________
Sales Rep #2 and I finaly come to a solution and remove item "Homebox Seconds XL - 4.6 x 4.6 x 6.6", so my order could be sent without any further charges on my credit card.
The problems I am having is your website says all my items have been shipped.
With homebox Seconds XL removed from my order the total weight that I have been billed for is 156 lb's. According to Fed Ex (even called to verify), my total weight of 4 boxes is 109 lb's. Thas 47 lb's less then what I have been charged for.
Tracking no.: XXXXXXXXXXXXXX
Weight
39.6 lbs/18 kg
Tracking no.: XXXXXXXXXXXXXX
Weight
12.8 lbs/5.8 kg
Tracking no.: XXXXXXXXXXXXXX
Weight
28.3 lbs/12.8 kg
Tracking no.: XXXXXXXXXXXXXX
Weight
28.3 lbs/12.8 kg
Again the total weight is 109 lb's But I have been charged for 156 lb's. Now before Fed-Ex arrives and I make an ass out of them and me both by verify the contents of all 4 boxes, I ask was all my items sent or are you guys trying to stiff me with bogus shipping charges?
I want to point out again I am the founder and owner of (company) for 11 years now and working on a bachelors degree for business management threw (University). I know my rights and most business laws. This issue needs to be sorted Immediately because I will take proper measures on my end to sort if needed.
On May 7th, Sales Rep #2 sent me another email after sorting the shipping/overage.
____
Hello Consumer,
I have refunded your card in ending in 2633 for a total of $52.90. I really want to apologize for this bad experience one more time I hope that you would give us another changes in the future.
Thank you for choosing BGH,
Sales Rep #2
Customer Service Representative
____
According to this email, it speaks in present or past tense at the time of sending. Also, there was no mentioning of any delay. My card doesn't reflect this transaction. So I called and there is no record of this transaction pending. If this refund was really made I would like confirmation in a timely manner.
It will do me no good to tell you guys how shitty this experience has been thus far, but I assure you if it doesn't get better fast, I'll speak to whom ever it does matter. You can take these as threats if it makes your day, but all in all you guys need to put yourself in the consumers shoes for once. Your service sucks! Your sites so called shipping calculator is fubar, you only answer question that jepordize orders, and you jack up shipping cost on your behalf by over 33%. Honestly, I don't see how you guys are in business. Atleast online anyways.
If these problems aren't resolved asap, you can count on me writing many reviews on many different sites, bringing it to management's attention (if he/she doesn't already know), and possibly contacting BBB. This is unacceptable.
Consumer
Business name
[email protected]
____________
(4 hours within sending my last email, I check my CC and I was refunded the promised amount. So I have sent 1 last email to confirm and apoligize on my behalf, altho I feel they tried to pull a sneaky on me. Reason being anytime I load my CC or have a credit done before it was from instant to 10 mins tops!)
____________
Again, I feel manipulated and decieved and demand an explanation. On wednesday, May 6th, I recieved an email stating the reason for "overage" was due to outragous shipping weight.
_______
Hello Consumer,
I have review the email with Sales Rep #1 our customer service manager, we have reviewed your order when you process your order on April 30th the shipping calculator only calculated 44 lb but as we were ready to send out your package the weight did change to a total of 194 lbs. The following items are the weight.
8" Round Mesh 1 lb x 24= 24 lb
Commercial Air 3 - 65 liters/min 7 lb
6" Air Stone .50 lb x 24= 12 lb
CocoGro Coir - Bale (makes 65-70 liters) 18 lb
MaxiGro 1-part Growing Formula - 2.2# 3.20 lb
MaxiBloom 1-part Bloom Formula - 2.2# 3.20 lb
1.5x1.5x1.5" Rockwool Cube - sheet of 98 1 lb
1/2" barbed elbow .10 lb x 24= 2.4 lb
1/2" Rubber Grommet .05 lb x 24= 1.2 lb
5 gallon Bucket Black 3 lb x 24= 72 lb
pH Down Dry 2 lb
Hanna Checker 1 pH Tester 2 lb
4.01 pH Calibration Sol. Sachets .20 lb
7.01 pH Calibration Sol. Sachets .20 lb
1/2" Soft Tubing - Blue - 100' ROLL 8 lb
Homebox Seconds XL - 4.6 x 4.6 x 6.6 38 lb
Please contact us as soon as possible your order is ready to be ship, and thank you for your promptly responses
Thank you for choosing BGH,
Sales Rep #2
Customer Service Representative
___________
Sales Rep #2 and I finaly come to a solution and remove item "Homebox Seconds XL - 4.6 x 4.6 x 6.6", so my order could be sent without any further charges on my credit card.
The problems I am having is your website says all my items have been shipped.
With homebox Seconds XL removed from my order the total weight that I have been billed for is 156 lb's. According to Fed Ex (even called to verify), my total weight of 4 boxes is 109 lb's. Thas 47 lb's less then what I have been charged for.
Tracking no.: XXXXXXXXXXXXXX
Weight
39.6 lbs/18 kg
Tracking no.: XXXXXXXXXXXXXX
Weight
12.8 lbs/5.8 kg
Tracking no.: XXXXXXXXXXXXXX
Weight
28.3 lbs/12.8 kg
Tracking no.: XXXXXXXXXXXXXX
Weight
28.3 lbs/12.8 kg
Again the total weight is 109 lb's But I have been charged for 156 lb's. Now before Fed-Ex arrives and I make an ass out of them and me both by verify the contents of all 4 boxes, I ask was all my items sent or are you guys trying to stiff me with bogus shipping charges?
I want to point out again I am the founder and owner of (My business for 11 years now and working on a bachelors degree for business management threw (University). I know my rights and most business laws. This issue needs to be sorted Immediately because I will take proper measures on my end to sort if needed.
On May 7th, Mildred sent me another email after sorting the shipping/overage.
____
Hello Consumer,
I have refunded your card in ending in 2633 for a total of $52.90. I really want to apologize for this bad experience one more time I hope that you would give us another changes in the future.
Thank you for choosing BGH,
Sales Rep #2
Customer Service Representative
____
According to this email, it speaks in present or past tense at the time of sending. Also, there was no mentioning of any delay. My card doesn't reflect this transaction. So I called and there is no record of this transaction pending. If this refund was really made I would like confirmation in a timely manner.
It will do me no good to tell you guys how shitty this experience has been thus far, but I assure you if it doesn't get better fast, I'll speak to whom ever it does matter. You can take these as threats if it makes your day, but all in all you guys need to put yourself in the consumers shoes for once. Your service sucks! Your sites so called shipping calculator is fubar, you only answer question that jepordize orders, and you jack up shipping cost on your behalf by over 33%. Honestly, I don't see how you guys are in business. Atleast online anyways.
If these problems aren't resolved asap, you can count on me writing many reviews on many different sites, bringing it to management's attention (if he/she doesn't already know), and possibly contacting BBB. This is unacceptable.
Update: Ignore the highlighted part about a refund. I look this evening and the refund has been placed. Shipping charges/weight is still a problem.
05/07/2009 21:14:21 MC PURCHASE REFUND
BGH, INC.
3235102704 ,CA
Terminal: 55547509 $ 52.90
Consumer
Business name
[email protected]
_______
(nearly 48 hours have past and this evening I recieve the following email from BGhydro)
Consumer,
I understand why youre upset and I apologize for the inconvenience. Please allow us to give you a call on Monday the 11th so that we can come to terms with you, once again sorry for the trouble, and hope to keep you as a customer.
Best Regards,
Sales Rep # 3 or 4 (I lost count)
Keys: ____________ (long line = seperation in full emails)
____ (short lines = RE in emails / followups of previous emails included in the actual email)
I will not be doing business with them ever again. I place an order on April the first and according to Fed-Ex it will arrive on the 14th of May. According to BGhydro my order was shipped on May 8th. This could be Fed-Ex's responsibilty.
But all in all if BGhydro didn't try to stiff me on shipping cost on thier behalf and also didnt charge me on the 4th for my order and shipping charges, then decide that shipping was inccorect. Conatact me asap before the payment was captured and collected, concerns about any overages, answers any/all of my questions that didn't jepordize cancelation of this order, and acted more profesional in "business terms" (aka common sence). Maybe I would use them again. But as it stands I wouldn't recommend ordering a DAMN THING from them via: online.
Sorry for such a long but informational post, I felt it was nessecary. Will be posting on any and all forums I can find looking for BGhydro reviews!
Thanks for you time,
Blatrix
________
(my order threw BGhydro)
Sl.# Item Description Ordered Shipped UMPrice Tax Amount 1 8" Round Mesh Pot 2424EA$4.24 $0.00$101.762 Commercial Air 3 - 65 liters/min 11EA$67.95 $0.00$67.953 6" Air Stone 2424EA$1.38 $0.00$33.124 CocoGro Coir - Bale (makes 65-70 liters) 11EA$14.50 $0.00$14.505 MaxiGro 1-part Growing Formula - 2.2# 11EA$13.50 $0.00$13.506 MaxiBloom 1-part Bloom Formula - 2.2# 11EA$13.50 $0.00$13.507 1.5x1.5x1.5" Rockwool Cube - sheet of 98 11SH98$10.40 $0.00$10.408 1/2" barbed elbow 2424EA$0.38 $0.00$9.129 1/2" Rubber Grommet 2424EA$0.60 $0.00$14.4010 5 gallon Bucket - Black 2424EA$6.60 $0.00$158.4011 pH Down Dry - 1.5 lb 11EA$9.70 $0.00$9.7012 Hanna Checker 1 pH Tester 11EA$34.95 $0.00$34.9513 4.01 pH Calibration Sol. Sachets 11EA$1.15 $0.00$1.1514 7.01 pH Calibration Sol. Sachets 11EA$1.15 $0.00$1.1515 1/2" Soft Tubing - Blue - 100' ROLL 11R100F$29.95 $0.00$29.9516 Homebox Seconds XL - 4.6 x 4.6 x 6.6 11EA$129.95 $0.00$129.9517 Shipping Charge 11EA$46.43 $0.00$46.43
SUMMARY TOTAL
Taxable$0.00
Tax$0.00
Exempt$689.93
Total $689.93
Paid $689.93
Balance $0.00
Note:
You may find the order showing a balance although you have paid in full using your credit card. This is because when the order was created, the transaction was only authorized and the payment has not yet been captured. The balance will be updated once the payment has been captured.
Your Order Note 5/5/09: Tried calling no answer and no machine to leave a message. Customer has an overage of $92.90 and has been sent an email. Need to collect charges on the SI and give back to shipping. BT /// Within the next 1-2 weeks I plan on purchasing some electronic HPS light kits. (Unsure on size yet, either 400 or 1000) Will I recieve any promotionals or discounts? Or, do you have any used, on-hand electronic ballast HPS to offer with limited or no warranty perhaps? Any questions or concerns, delays or what not please feel free to contact me. (Phone number) Ask for (Consumer) Reffered to by satisfied consumers (Local Friends) Thanks.
_______
(the first email after placing my order)
Dear Consumer:
We currently have your order placed on 4/30/09 packed and ready to go. Unfortunately, there is an issue involving your shipping charges. We tried calling your number and got no answer.
You were quoted a price of $46.43 to send the order via FedexGround. However, the actual cost of that shipping method will be $139.33. If you still wish to use this shipping method, I would need your approval to charge the additional $92.90 to your account and your desired method of payment.
To pay any difference, you have the option of paying with your PayPal account, credit card, Western Union, or money order (which may take longer to processes). Once I have your reply, we will contact you with payment instructions.
Please contact us as soon as possible to resolve this issue. If you do not plan on calling us and plan to resolve this issue with a reply to this email please include your desired shipping method and your desired method of payment, if payment is necessary. Please note that your order will not be shipped until you respond with your desired course of action. You may call Mon-Fri from 10am-6pm Pacific Standard Time at any of the telephone numbers below. You may also email me at [email protected] or visit www.bghydro.com and click on "Live Chat".
Your web order is attached to this email.
Sales Rep #1
Customer Service Department
(This will be last time Sales Rep 1 will reply to my emails or take my calls)
____________
(My first email reply to BGhydro)
Dear Sales Rep #1,
I'm concerned about the shipping on my order being quoted via e-mail. I don't recall any "oversized" or "overweight" items being purchased. Can you please explained a little more in detail why shipping is now tripled?! Original shipping was quoted and charged as $46.43 and now its $139.33?
Don't get me wrong, I order from BG because they express "quality" on thier stock, but shipping will quickly make "quality" no longer a factor in ordering preferences.
Is there not a "first time buyers" or "promotional code" you could process to make up the difference or anything?
As it stands I'll have to remove some items, wait till May 13th to pay the difference, or cancel the order.
I read the checkout policy and thought I understood it fairly well. I waited till the payment cleared (like it said) to be sure the shipping was correct. Both BG website and my CC said it was clear and the order was processed so I assumed there was no problems. Hence why I'm a bit confused and frusturated about additional shipping charges.
Consumer
_________________
(the next day no reply so I submit another email)
Customer service,
I placed an order on April 30th, total amount of $689.93. $46.43 of that was shipping. On May 1st the payment was captured and my order was processed. On May 4th, the payment was paid in full. 05/04/200901:26:16MC PURCHASE
BGH, INC.
3235102704 ,CA
Terminal: 55547509 -$ 689.93
On May 5th I recieve a email from "Sales Rep #1" stating that "the actual cost of that shipping method will be $139.33" with no explanation why. I promptly reply...
___
Dear Sale Rep #1,
I'm concerned about the shipping on my order being quoted via e-mail. I don't recall any "oversized" or "overweight" items being purchased. Can you please explained a little more in detail why shipping is now tripled?! Original shipping was quoted and charged as $46.43 and now its $139.33?
Don't get me wrong, I order from BG because they express "quality" on thier stock, but shipping will quickly make "quality" no longer a factor in ordering preferences.
Is there not a "first time buyers" or "promotional code" you could process to make up the difference or anything?
As it stands I'll have to remove some items, wait till May 13th to pay the difference, or cancel the order.
I read the checkout policy and thought I understood it fairly well. I waited till the payment cleared (like it said) to be sure the shipping was correct. Both BG website and my CC said it was clear and the order was processed so I assumed there was no problems. Hence why I'm a bit confused and frusturated about additional shipping charges.
Consumer
___
I didn't recieve a response. I also recieve a voicemail stating the same thing that Berea Thompkins had said. At aproxmiately 7:05 PM EST, I recieve a call from a BG represenative (forget the name) assuring my order has been shipped. I start to go into detail about the extra shipping charges and was told not to worry about it, it has been tookin care of, and again assured me my order has been shipped. She said she would call later with confirmation number(s). I told her to please send an email instead. She said she would.
It is now 12:34 AM EST and I havn't recieved an email nor a phone call. So, I log onto BGhydro.com to check my status on the order and run across this disturbing note.
___
5/5/09: Tried calling no answer and no machine to leave a message. Customer has an overage of $92.90 and has been sent an email. Need to collect charges on the SI and give back to shipping. BT
___
Honestly, after reading that I got Pissed. First of there was 1 missed call and 1 message from 323-510-2708, which I assume is your company. Note, my number is a cellphone, it's voicemail is ALWAYS on! Second, there is a claim of a $92.90 overage that I can't get a response of exactly why so much. I could see being off a few dollars on shipping, but your trying to say that shipping is now 3 times the originaly quote of the order that has already been processed?! If there was an incorrect statement of shipping don't you think I should have been notified before billing me? I don't appreciate being lied too. (no machine to leave a message) And I don't appreciate being manipulated. (Order includeing shipping was a complete transaction on 05/04/2009 01:26:16 for the amount of $689.93. Now your trying to charge me more for order that you have already recieved full payment on!) Being a businessman of my own for 11 years now, I ask "what the hell is wrong with this picture?!"
According to your website, no item in my order had any special terms of weight or size being capable of altering shipping cost upon being processed. Including the fact that it was processed on the 1st of May, and payment was withdrawn on the 4th.
Do you understand my frustration? I place a $650.00 order as a first time consumer and I'm getting played?
Out of the dozen or so questions I've asked, (email and notes on order) I have yet to get a reply on any.
I place a larger order with a competetive merchant (HTG supply) within an hour of placing this order with you, and it will be here tommorow. It was nearly twice the cost and three times the weight. All coming from thier store located in PA, yet the shipping on it is only $73.00 and using a more expensive carrier?
When I can't get a exact reason other than just "shipping" for the "overage", and told one thing over the phone, person to person, and another thing via email/website. You make it real hard on me, the consumer, to do business with you.
All in all, if this order can't be sent in full for the amount I've already been billed, then cancel it, refund my credit, and I'll happily take my business elsewhere!
An unsatisfied consumer
___________________
(after over 24 hours on a businessday I finally recieve a somewhat response)
Hello Consumer,
I have review the email with (Sales Rep #1) our customer service manager, we have reviewed your order when you process your order on April 30th the shipping calculator only calculated 44 lb but as we were ready to send out your package the weight did change to a total of 194 lbs. The following items are the weight.
8" Round Mesh 1 lb x 24= 24 lb
Commercial Air 3 - 65 liters/min 7 lb
6" Air Stone .50 lb x 24= 12 lb
CocoGro Coir - Bale (makes 65-70 liters) 18 lb
MaxiGro 1-part Growing Formula - 2.2# 3.20 lb
MaxiBloom 1-part Bloom Formula - 2.2# 3.20 lb
1.5x1.5x1.5" Rockwool Cube - sheet of 98 1 lb
1/2" barbed elbow .10 lb x 24= 2.4 lb
1/2" Rubber Grommet .05 lb x 24= 1.2 lb
5 gallon Bucket Black 3 lb x 24= 72 lb
pH Down Dry 2 lb
Hanna Checker 1 pH Tester 2 lb
4.01 pH Calibration Sol. Sachets .20 lb
7.01 pH Calibration Sol. Sachets .20 lb
1/2" Soft Tubing - Blue - 100' ROLL 8 lb
Homebox Seconds XL - 4.6 x 4.6 x 6.6 38 lb
Please contact us as soon as possible your order is ready to be ship, and thank you for your promptly responses
Thank you for choosing BGH,
(Sales Rep #2)
Customer Service Representative
___________
Sales Rep #2 and I finaly come to a solution and remove item "Homebox Seconds XL - 4.6 x 4.6 x 6.6", so my order could be sent without any further charges on my credit card.
The problems I am having is your website says all my items have been shipped.
With homebox Seconds XL removed from my order the total weight that I have been billed for is 156 lb's. According to Fed Ex (even called to verify), my total weight of 4 boxes is 109 lb's. Thas 47 lb's less then what I have been charged for.
Tracking no.: XXXXXXXXXXXXXX
Weight
39.6 lbs/18 kg
Tracking no.: XXXXXXXXXXXXXX
Weight
12.8 lbs/5.8 kg
Tracking no.: XXXXXXXXXXXXXX
Weight
28.3 lbs/12.8 kg
Tracking no.: XXXXXXXXXXXXXX
Weight
28.3 lbs/12.8 kg
Again the total weight is 109 lb's But I have been charged for 156 lb's. Now before Fed-Ex arrives and I make an ass out of them and me both by verify the contents of all 4 boxes, I ask was all my items sent or are you guys trying to stiff me with bogus shipping charges?
I want to point out again I am the founder and owner of (company) for 11 years now and working on a bachelors degree for business management threw (University). I know my rights and most business laws. This issue needs to be sorted Immediately because I will take proper measures on my end to sort if needed.
On May 7th, Sales Rep #2 sent me another email after sorting the shipping/overage.
____
Hello Consumer,
I have refunded your card in ending in 2633 for a total of $52.90. I really want to apologize for this bad experience one more time I hope that you would give us another changes in the future.
Thank you for choosing BGH,
Sales Rep #2
Customer Service Representative
____
According to this email, it speaks in present or past tense at the time of sending. Also, there was no mentioning of any delay. My card doesn't reflect this transaction. So I called and there is no record of this transaction pending. If this refund was really made I would like confirmation in a timely manner.
It will do me no good to tell you guys how shitty this experience has been thus far, but I assure you if it doesn't get better fast, I'll speak to whom ever it does matter. You can take these as threats if it makes your day, but all in all you guys need to put yourself in the consumers shoes for once. Your service sucks! Your sites so called shipping calculator is fubar, you only answer question that jepordize orders, and you jack up shipping cost on your behalf by over 33%. Honestly, I don't see how you guys are in business. Atleast online anyways.
If these problems aren't resolved asap, you can count on me writing many reviews on many different sites, bringing it to management's attention (if he/she doesn't already know), and possibly contacting BBB. This is unacceptable.
Consumer
Business name
[email protected]
____________
(4 hours within sending my last email, I check my CC and I was refunded the promised amount. So I have sent 1 last email to confirm and apoligize on my behalf, altho I feel they tried to pull a sneaky on me. Reason being anytime I load my CC or have a credit done before it was from instant to 10 mins tops!)
____________
Again, I feel manipulated and decieved and demand an explanation. On wednesday, May 6th, I recieved an email stating the reason for "overage" was due to outragous shipping weight.
_______
Hello Consumer,
I have review the email with Sales Rep #1 our customer service manager, we have reviewed your order when you process your order on April 30th the shipping calculator only calculated 44 lb but as we were ready to send out your package the weight did change to a total of 194 lbs. The following items are the weight.
8" Round Mesh 1 lb x 24= 24 lb
Commercial Air 3 - 65 liters/min 7 lb
6" Air Stone .50 lb x 24= 12 lb
CocoGro Coir - Bale (makes 65-70 liters) 18 lb
MaxiGro 1-part Growing Formula - 2.2# 3.20 lb
MaxiBloom 1-part Bloom Formula - 2.2# 3.20 lb
1.5x1.5x1.5" Rockwool Cube - sheet of 98 1 lb
1/2" barbed elbow .10 lb x 24= 2.4 lb
1/2" Rubber Grommet .05 lb x 24= 1.2 lb
5 gallon Bucket Black 3 lb x 24= 72 lb
pH Down Dry 2 lb
Hanna Checker 1 pH Tester 2 lb
4.01 pH Calibration Sol. Sachets .20 lb
7.01 pH Calibration Sol. Sachets .20 lb
1/2" Soft Tubing - Blue - 100' ROLL 8 lb
Homebox Seconds XL - 4.6 x 4.6 x 6.6 38 lb
Please contact us as soon as possible your order is ready to be ship, and thank you for your promptly responses
Thank you for choosing BGH,
Sales Rep #2
Customer Service Representative
___________
Sales Rep #2 and I finaly come to a solution and remove item "Homebox Seconds XL - 4.6 x 4.6 x 6.6", so my order could be sent without any further charges on my credit card.
The problems I am having is your website says all my items have been shipped.
With homebox Seconds XL removed from my order the total weight that I have been billed for is 156 lb's. According to Fed Ex (even called to verify), my total weight of 4 boxes is 109 lb's. Thas 47 lb's less then what I have been charged for.
Tracking no.: XXXXXXXXXXXXXX
Weight
39.6 lbs/18 kg
Tracking no.: XXXXXXXXXXXXXX
Weight
12.8 lbs/5.8 kg
Tracking no.: XXXXXXXXXXXXXX
Weight
28.3 lbs/12.8 kg
Tracking no.: XXXXXXXXXXXXXX
Weight
28.3 lbs/12.8 kg
Again the total weight is 109 lb's But I have been charged for 156 lb's. Now before Fed-Ex arrives and I make an ass out of them and me both by verify the contents of all 4 boxes, I ask was all my items sent or are you guys trying to stiff me with bogus shipping charges?
I want to point out again I am the founder and owner of (My business for 11 years now and working on a bachelors degree for business management threw (University). I know my rights and most business laws. This issue needs to be sorted Immediately because I will take proper measures on my end to sort if needed.
On May 7th, Mildred sent me another email after sorting the shipping/overage.
____
Hello Consumer,
I have refunded your card in ending in 2633 for a total of $52.90. I really want to apologize for this bad experience one more time I hope that you would give us another changes in the future.
Thank you for choosing BGH,
Sales Rep #2
Customer Service Representative
____
According to this email, it speaks in present or past tense at the time of sending. Also, there was no mentioning of any delay. My card doesn't reflect this transaction. So I called and there is no record of this transaction pending. If this refund was really made I would like confirmation in a timely manner.
It will do me no good to tell you guys how shitty this experience has been thus far, but I assure you if it doesn't get better fast, I'll speak to whom ever it does matter. You can take these as threats if it makes your day, but all in all you guys need to put yourself in the consumers shoes for once. Your service sucks! Your sites so called shipping calculator is fubar, you only answer question that jepordize orders, and you jack up shipping cost on your behalf by over 33%. Honestly, I don't see how you guys are in business. Atleast online anyways.
If these problems aren't resolved asap, you can count on me writing many reviews on many different sites, bringing it to management's attention (if he/she doesn't already know), and possibly contacting BBB. This is unacceptable.
Update: Ignore the highlighted part about a refund. I look this evening and the refund has been placed. Shipping charges/weight is still a problem.
05/07/2009 21:14:21 MC PURCHASE REFUND
BGH, INC.
3235102704 ,CA
Terminal: 55547509 $ 52.90
Consumer
Business name
[email protected]
_______
(nearly 48 hours have past and this evening I recieve the following email from BGhydro)
Consumer,
I understand why youre upset and I apologize for the inconvenience. Please allow us to give you a call on Monday the 11th so that we can come to terms with you, once again sorry for the trouble, and hope to keep you as a customer.
Best Regards,
Sales Rep # 3 or 4 (I lost count)
Keys: ____________ (long line = seperation in full emails)
____ (short lines = RE in emails / followups of previous emails included in the actual email)
I will not be doing business with them ever again. I place an order on April the first and according to Fed-Ex it will arrive on the 14th of May. According to BGhydro my order was shipped on May 8th. This could be Fed-Ex's responsibilty.
But all in all if BGhydro didn't try to stiff me on shipping cost on thier behalf and also didnt charge me on the 4th for my order and shipping charges, then decide that shipping was inccorect. Conatact me asap before the payment was captured and collected, concerns about any overages, answers any/all of my questions that didn't jepordize cancelation of this order, and acted more profesional in "business terms" (aka common sence). Maybe I would use them again. But as it stands I wouldn't recommend ordering a DAMN THING from them via: online.
Sorry for such a long but informational post, I felt it was nessecary. Will be posting on any and all forums I can find looking for BGhydro reviews!
Thanks for you time,
Blatrix
