Bonza Seeds resending information and cost

This is a not a criticism as I haven't used Bonza yet but I have some skepticism due to their misinformation on their website.


I was interested in their BUDDY SYSTEM and on their shipping tarrifs page it said up to 3 resends.....when I went to purchase the seeds its says only one free resend.

I emailed them and they said it was an error and that they had cleared it up... It now states on free resend.


So going back to look through the tarrifs again I thought I may as well use the bucanneer system as its up to 3 free resends... well it turns out that when you go to the cart and are ready to process your order it is only 2 free resends....

Now this brings me on to their "support page" which again has different information to their "shipping" page information...which also include pricing differences...not to mention the buddy system isnt even mentioned on their support page...


Now the issue isnt whether they should resend or not far from it... however if your orders go missing just what information are you supposed to use to argue your case... It comes across as less than kosher to have different information throughout the site...its really not that hard to get your shipping information correct... after all the major part of their business is shipping seeds.


as an example

FROM THEIR SHIPPING PAGE

• bonza buccaneer* | from £13.99 | guaranteed service
  if there's a better value delivery service for the international customer then we have yet to hear about it. offering complete delivery confidence buccaneer is something we've created based on forum conversations and customer feedback (along with a few ideas of our own!) and is a truly guaranteed delivery service. your goods will be sent using priority airmail services and we'll send your consignment with a tracking number and also with tracing features where applicable. the buccaneer uses a service which generally requires a signature, however in some circumstances you may request a service where a signature is not required.
  
  if your goods are lost in transit or if you do not receive them for any other reason we will offer a completely free re-send of your order. free means free. no shipping charges, no handling fees...free. we'll send your order absolutely free of charge up to three times. that's the bonza seedbank promise!

FROM THEIR SUPPORT PAGE

• bonza buccaneer | £22.99
  if there's a better value delivery service for the international customer then we have yet to hear about it. offering complete delivery confidence buccaneer is something we've created based on forum conversations and customer feedback (along with a few ideas of our own!) and is a truly guaranteed delivery service. as with the bounty service, your goods will be sent using priority airmail services and we'll send your consignment with a tracking number and also with tracing features where applicable. the buccaneer uses a service which does not generally require a signature, however in some circumstances a signature will be required.
  
  your buccaneer order will be sent with a free bonza seedbank tee and you can specify your chosen style and size upon ordering.
  
  if your goods are lost in transit or if you do not receive them for any other reason we will offer a completely free re-send of your order. free means free. no shipping charges, no handling fees...free. we'll continue sending your order absolutely free of charge until you do receive it. that's the bonza seedbank promise!

So again just a heads up if you are going to use this system..Like I said I havent used them so cant say if they are good or bad but alarm bells start ringing when there is that much misinformation...


be safe people

I admit their site is confusing at points but I just got a package delivered in Australia from Bonza seeds. They're legit.

So they mean they will ship 3 x. That's not terrible.

Sent from my LG-LS980 using Rollitup mobile app

i also agree. there is some confusing stuff on their site, but there is on everybody's as well. i have seen the same claims from other companies then in the fine print something else. attitude absolutely guaranteed me my seeds with the "ultimate" option (can't remember what it's called) and to their credit they did try twice but they would not resend a third time, even though their guarantee plainly stated that they would resend until you got your order, and for free, period. after the second time they refused my business and refunded some of my money.

OTOH, bonza got me my seeds lickety split.

i do remember emailing them with the concerns mentioned by spazatak and was put at ease by the responses i received from them. i was told that they would resend for free up to a point. can't just go throwing good seeds after bad, if you know for sure the feds are on to it and the poor little helpless seeds are getting confiscated by assholes who probably take them home and sell or grow them. they will resend up to a point then issue a refund.

attitude wouldn't even try. can't remember who else i ordered from but bonza rocks, attitude sucks, and mjseedscanada sells dead seeds.

Bonza Seeds is definitely legit,some of the best freebies,and all seeds germed.will be using them again soon.