helpDispute
Member
I ordered some equipment, I got 10 inch vortex fans and 10 inch hoods for maximum cooling. I addition I got other items like fans and whatnot. The total was 1300$.
I received my order later then expected that is not the issue. My order is missing the hoods and a few other items. I called the company and told them the situation and they told me that the manufacturer no longer makes those size hoods, so at that moment he chose to refund the cost of the hoods, about 300$. I tried explaining that is not the only problem. The problem is that you didn't inform me of this the day I made my order, or the 11 days prior to me getting my late order. The items revolve around each other(10 inch fans and hoods)and cant work unless I have them both. Now I have spent a large amount of money on items I cannot use at the moment and cant use until I can find hoods(which seems difficult, they all use the same manufacturer). I would also have to pay 100$ in shipping to get them shipped because its not a big order and wait up to two weeks to get them. I tried telling him the problem is more then not receiving the hoods, it upsets the whole order and makes me pay more money. He wont stop calling it a mistake and trying to justify it with problems at the warehouse.
I received my order later then expected that is not the issue. My order is missing the hoods and a few other items. I called the company and told them the situation and they told me that the manufacturer no longer makes those size hoods, so at that moment he chose to refund the cost of the hoods, about 300$. I tried explaining that is not the only problem. The problem is that you didn't inform me of this the day I made my order, or the 11 days prior to me getting my late order. The items revolve around each other(10 inch fans and hoods)and cant work unless I have them both. Now I have spent a large amount of money on items I cannot use at the moment and cant use until I can find hoods(which seems difficult, they all use the same manufacturer). I would also have to pay 100$ in shipping to get them shipped because its not a big order and wait up to two weeks to get them. I tried telling him the problem is more then not receiving the hoods, it upsets the whole order and makes me pay more money. He wont stop calling it a mistake and trying to justify it with problems at the warehouse.
