bongrippinbob
Well-Known Member
I am just posting this to let everyone know about my experience with Humboldt Nutrients ( humboldtnutrients.com ).
I went out and purchased their entire 3 part line up with all their additives to follow their feed chart. I ended up spending like $400 on their products.
After purchasing their products, I emailed them with a couple of questions. Very simple questions such as packaging changes and whether they suggest feeding every watering or suggest a feed, water, feed type of shedule.
I waited over a week for a reply and never got one. Thinking maybe that email didn't get delivered, accidently deleted, or what ever, I sent them out another email. Once again, a week passed with no response. I have also made multiple phone calls to tech support with no answer or returned call.
I still have not got a response to either of those emails, however I did get a response to a third email. In this third email, I didn't ask any questions. I simply let them know that my other emails had not been answered and that people online were telling me I should never buy from a nutrient company that wont return emails. That email was answered in a matter of hours from Roy Gomez, the man that signs their "About Us" page on the website.
I mentioned that I figured something had happened with the first email, which I understand. I told them I wanted to let every one know what a great company they are with great service. But the email that I got in return was not something that made me feel that way.
I was told that "my threats don't scare them" and there is no need to "smear them in my little online chat hobby." There were no threats made in my email. I simply told them what other people were telling me.
I had no plans on smearing them in what they call my little hobby. As I mentioned to them, I planned on letting everyone know what a great company they were if we could get this handled. But with the way they handled things, I'm bringing it all out in the open.
I should have known better than to buy a nutrient that didn't have a 100% satisfaction guarantee. When I called to ask about a guarantee, I had to contact the sales dept because tech support never answered the phone. WHen I asked about the guarantee, they told me they are not Advanced Nutrients. I let them know that Botanicare, Fox Farms, etc all have 100% guarantees. They didn't have an answer for that.
I have not even finished one week worth of using Humboldt Nurtients products, and I will never purchase another item from them again. When I spend $5,000 a year with a company, I expect them to treat me with respect and not tell me I don't scare them and to go ahead and smear them in my little hobby.
If you want a company that actually cares about its customers, stay away from Humboldt Nutrients.
I went out and purchased their entire 3 part line up with all their additives to follow their feed chart. I ended up spending like $400 on their products.
After purchasing their products, I emailed them with a couple of questions. Very simple questions such as packaging changes and whether they suggest feeding every watering or suggest a feed, water, feed type of shedule.
I waited over a week for a reply and never got one. Thinking maybe that email didn't get delivered, accidently deleted, or what ever, I sent them out another email. Once again, a week passed with no response. I have also made multiple phone calls to tech support with no answer or returned call.
I still have not got a response to either of those emails, however I did get a response to a third email. In this third email, I didn't ask any questions. I simply let them know that my other emails had not been answered and that people online were telling me I should never buy from a nutrient company that wont return emails. That email was answered in a matter of hours from Roy Gomez, the man that signs their "About Us" page on the website.
I mentioned that I figured something had happened with the first email, which I understand. I told them I wanted to let every one know what a great company they are with great service. But the email that I got in return was not something that made me feel that way.
I was told that "my threats don't scare them" and there is no need to "smear them in my little online chat hobby." There were no threats made in my email. I simply told them what other people were telling me.
I had no plans on smearing them in what they call my little hobby. As I mentioned to them, I planned on letting everyone know what a great company they were if we could get this handled. But with the way they handled things, I'm bringing it all out in the open.
I should have known better than to buy a nutrient that didn't have a 100% satisfaction guarantee. When I called to ask about a guarantee, I had to contact the sales dept because tech support never answered the phone. WHen I asked about the guarantee, they told me they are not Advanced Nutrients. I let them know that Botanicare, Fox Farms, etc all have 100% guarantees. They didn't have an answer for that.
I have not even finished one week worth of using Humboldt Nurtients products, and I will never purchase another item from them again. When I spend $5,000 a year with a company, I expect them to treat me with respect and not tell me I don't scare them and to go ahead and smear them in my little hobby.
If you want a company that actually cares about its customers, stay away from Humboldt Nutrients.
