steamindragon
New Member
Are you thinking of grabbing some of their beans? If you look at their "Why Shop with Nirvana" 10 point list of reasons, you will see the typical type statements shown in the first image. It may be enough to win you over. That is its intent. But, you be the judge on how credible some of those statements are.
I recently attempted to purchase from this place. Paid with a cc. First attempt declined immediately. I called my bank and they blocked the attempt due to their cc processing company Voucher Reseller was a high-risk. I asked my bank to allow transaction. As soon as the payment cleared, I received an email stating they will start packaging. A few mins later the status changed to "Awaiting Approval" which has no explanation on their site.
Their site states they will send an email at every status change (see bullet statement #7 - Nirvana is Informative). No email was sent when it changed to "Awaiting Approval" or an explanation of that status. I only received 2 emails; the first which was an automated response to state the order was paid. It stayed in that status most of the day, then about 6 hrs passed when I was sent another email. The 2nd email stated my order was being placed "ON HOLD" due to a random security check screening. The email stated I needed to upload a picture of my cc card before they’d continue (image #2 is the message I received from Alice the support angel - angel? See bullet statement #6 - Nirvana is customer friendly). If you read enough reviews, anyone that sends payment by cc card gets the same crap. One was told due to the large order (order was only $60) that he needed to send a picture of his cc card. I guess what they meant by customer friendly is they ignore your messages when there is an issue. Message 2 was the last communication from them. No response to numerous messages.
As for bullet statement #8 - Nirvana is social, sure they have a twitter & facebook page. Why they even have a blog post, however it is moderated so that messages are edited if they are posted at all. Anything that you post will be reviewed before posted and anything derogatory regarding them will never appear. Other persons who have contacted them with seed issues, are always given the, "We have never heard of this type problem" response. When those persons used a post from the blog to prove others did have the same issue, that post mysteriously disappeared soon after. Then when all else fails, they simply quote from the terms & conditions how they are not responsible. Yep, they really care about their customers!
Any business that hijacks your cc payment right after it is cleared is a business that is not to be trusted (see statements 1-2 Nirvana is Safe/Nirvana is Reliable). There is no mention of this additional process. You will notice that the 2nd email message states that it is a "random security procedure," but any credit card payment will see this message too. It will be the last you hear from them unless you wish to go to the link they provide where the landing site looks rather comprehensive in design for such a random process (see remaining images of the upload site for your cc card photo). As strange as it may seem, this particular process and webpage is not disclosed anywhere on their website. They state that the picture will deleted as soon as it is scanned. Funny, a digital image does not need to be scanned, just stored as-is, and why would you scan it just to delete it?
I especially like the section: "If I send you the photo, can't you or someone else see and abuse my card number?" Statement 1 in that section states they are an honest company with better things to do than rob their customers. Really? I guess they have proven that now haven't they? As for statement 3, I'm sure it is a standalone computer, without a network cable attached or wifi card, and the security person must have to physically travel to the site of this non-internet connected computer, to upload the data. So, how is this process mutually beneficial to provide the safest transaction? Seems self-serving to them.
A reputable business does not do this type activity. When a person pays for a product, they do so in good faith that the merchant will honorably fulfill their obligation to deliver the merchandise. You trusted them and this is how they bestow trust in return. A simple phone call to your bank can easily verify the owner of the cc card. Why would a person using a stolen credit card, use a shipping address to send the items to the card owner? They only want a photo of the cc card, and not a photo of identification. Do not trust them. There are far too many seedbanks that don't play silly f***n games.
I recently attempted to purchase from this place. Paid with a cc. First attempt declined immediately. I called my bank and they blocked the attempt due to their cc processing company Voucher Reseller was a high-risk. I asked my bank to allow transaction. As soon as the payment cleared, I received an email stating they will start packaging. A few mins later the status changed to "Awaiting Approval" which has no explanation on their site.
Their site states they will send an email at every status change (see bullet statement #7 - Nirvana is Informative). No email was sent when it changed to "Awaiting Approval" or an explanation of that status. I only received 2 emails; the first which was an automated response to state the order was paid. It stayed in that status most of the day, then about 6 hrs passed when I was sent another email. The 2nd email stated my order was being placed "ON HOLD" due to a random security check screening. The email stated I needed to upload a picture of my cc card before they’d continue (image #2 is the message I received from Alice the support angel - angel? See bullet statement #6 - Nirvana is customer friendly). If you read enough reviews, anyone that sends payment by cc card gets the same crap. One was told due to the large order (order was only $60) that he needed to send a picture of his cc card. I guess what they meant by customer friendly is they ignore your messages when there is an issue. Message 2 was the last communication from them. No response to numerous messages.
As for bullet statement #8 - Nirvana is social, sure they have a twitter & facebook page. Why they even have a blog post, however it is moderated so that messages are edited if they are posted at all. Anything that you post will be reviewed before posted and anything derogatory regarding them will never appear. Other persons who have contacted them with seed issues, are always given the, "We have never heard of this type problem" response. When those persons used a post from the blog to prove others did have the same issue, that post mysteriously disappeared soon after. Then when all else fails, they simply quote from the terms & conditions how they are not responsible. Yep, they really care about their customers!
Any business that hijacks your cc payment right after it is cleared is a business that is not to be trusted (see statements 1-2 Nirvana is Safe/Nirvana is Reliable). There is no mention of this additional process. You will notice that the 2nd email message states that it is a "random security procedure," but any credit card payment will see this message too. It will be the last you hear from them unless you wish to go to the link they provide where the landing site looks rather comprehensive in design for such a random process (see remaining images of the upload site for your cc card photo). As strange as it may seem, this particular process and webpage is not disclosed anywhere on their website. They state that the picture will deleted as soon as it is scanned. Funny, a digital image does not need to be scanned, just stored as-is, and why would you scan it just to delete it?
I especially like the section: "If I send you the photo, can't you or someone else see and abuse my card number?" Statement 1 in that section states they are an honest company with better things to do than rob their customers. Really? I guess they have proven that now haven't they? As for statement 3, I'm sure it is a standalone computer, without a network cable attached or wifi card, and the security person must have to physically travel to the site of this non-internet connected computer, to upload the data. So, how is this process mutually beneficial to provide the safest transaction? Seems self-serving to them.
A reputable business does not do this type activity. When a person pays for a product, they do so in good faith that the merchant will honorably fulfill their obligation to deliver the merchandise. You trusted them and this is how they bestow trust in return. A simple phone call to your bank can easily verify the owner of the cc card. Why would a person using a stolen credit card, use a shipping address to send the items to the card owner? They only want a photo of the cc card, and not a photo of identification. Do not trust them. There are far too many seedbanks that don't play silly f***n games.
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