Received Mars-Hydro ts1000 damaged

Growbag22

Well-Known Member
Hello fellow rollitup members. Yesterday I received my ts1000 and when I opened the box I noticed the driver was disconnected. Upon further inspection I noticed 5 screws ,and one of the black nuts that hold the driver in place loose in the box. The 5 screws are out of the light itself. One of the post that holds the driver in place is knocked out of place and loose. And there is a dent and scratches on the plate. The only thing that could have moved around it the box smashing stuff was the driver so what damage could there be to that.

I Know the ts1000 is a budget light. But I think it should not be delivered in that shape. I have reached out to Mars-Hydro in many ways and I would just like a replacement. When [email protected] responded this is their solution. Screenshot_20210805-125319.png
 
I’d tell them no I want a full replacement or my money back.
But in all honesty. I’d prolly still set it up and use it.
However you did no pay full price for damaged equipment. They give free lights out all the damn time. I’m-really surprised they didn’t just offer you a replacement from the jump
 
I’d tell them no I want a full replacement or my money back.
But in all honesty. I’d prolly still set it up and use it.
However you did no pay full price for damaged equipment. They give free lights out all the damn time. I’m-really surprised they didn’t just offer you a replacement from the jump
I told them I want a replacement or a full refund after that email.
 
I told them I want a replacement or a full refund after that email.
@MarsHydrofactory why is your team scamming people over their shitty shipping! Honestly you try giving shit away for free on this site all the time but when a customer who pays has a s***** experience you do nothing to change it. Terrible business in my opinion. You need to rectify this and give the man a free light and his money back! I still need to purchase three lights Guess it's off to Alibaba for me........
 
I'm not looking for anything for free. Just what I paid for in new condition. I haven't even plugged it in because to return it it has to be unused.
 
The wording of that email is giving me flashbacks to a monthlong email argument with a Chinese company and making me rage.
 
Where'd you order from?. Sometimes ordering off Amazon has benefits like free returns was well as a comment section where you can voice your story to an audience who matters to the company.
 
Back
Top