Stay away from hotgrass

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Tokerqueen

New Member
Hey guys,
Ive been using marijuana for pain management for years. I ordered from a company called Hotgrass a few weeks ago. Last week after waiting and waiting, I decided to email the company to find out about my package. Wrong tracking code was sent, so I couldn’t keep track of my package.
After sending emails,, I was told that the matter would be looked into. I waited all weekend, and still heard nothing. So this morning I left a review, wow, the response was quick! I’ve basically been called a bully and a liar. They are now telling me that the package was delivered to my address, can I assure you, it did not.
At this point, I don’t care about the damn weed. I’m more mad at the fact that I have been treated like a criminal. If anyone would like to see the lovely emails that I received from the owner, please feel free to message me!
 
vostok

vostok

Well-Known Member
post em up I think many peeps are sick of seeing these armature business rippers no better than common thieves

give them something to re consider come starting their new rip conns

the good news yeah 'mericans what else

IMO buy in a place where they may well love you ...lol
 
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Tokerqueen

New Member
Not sure what order they will show in.

I especially like the one where he says that his legal representative will be in contact for defamation! Umm for an illegal weed dispensary, lol
 

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PadawanWarrior

PadawanWarrior

Well-Known Member
Tokerqueen said:
Hey guys,
Ive been using marijuana for pain management for years. I ordered from a company called Hotgrass a few weeks ago. Last week after waiting and waiting, I decided to email the company to find out about my package. Wrong tracking code was sent, so I couldn’t keep track of my package.
After sending emails,, I was told that the matter would be looked into. I waited all weekend, and still heard nothing. So this morning I left a review, wow, the response was quick! I’ve basically been called a bully and a liar. They are now telling me that the package was delivered to my address, can I assure you, it did not.
At this point, I don’t care about the damn weed. I’m more mad at the fact that I have been treated like a criminal. If anyone would like to see the lovely emails that I received from the owner, please feel free to message me!
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Just give us a call. We can help.

 
Mr.Head

Mr.Head

Well-Known Member
I can see both sides of this story. Seems like a simple mix up where both parties are unwilling to see it from the others perspective.

Canada post delivers shit to the wrong mailbox constantly. It's probably what happened and it was probably a nice score for a lucky individual lol.
 
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Tokerqueen

New Member
Boatguy said:
LOL..
Your package was delivered, and comfirmed by the canadian postal servce. Good luck with that
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Yes it says it was delivered, but it wasn’t! It may have been delivered to a different address, but no package was dropped of here, so thanks
 
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Tokerqueen

New Member
Mr.Head said:
I can see both sides of this story. Seems like a simple mix up where both parties are unwilling to see it from the others perspective.

Canada post delivers shit to the wrong mailbox constantly. It's probably what happened and it was probably a nice score for a lucky individual lol.
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Yes, I agree. Things could have been handled better, on both parts. I let my anger get the better of me. I understand where they are coming from, saying that it was delivered to my address, they have the tracking code that says it was, but, it wasn’t! Canada Post messes up, and it could have been delivered to the wrong address by mistake. See, I was very calm at first, but then made to feel as if I were lying, which made me angry.
 
PadawanWarrior

PadawanWarrior

Well-Known Member
Tokerqueen said:
Yes, I agree. Things could have been handled better, on both parts. I let my anger get the better of me. I understand where they are coming from, saying that it was delivered to my address, they have the tracking code that says it was, but, it wasn’t! Canada Post messes up, and it could have been delivered to the wrong address by mistake. See, I was very calm at first, but then made to feel as if I were lying, which made me angry.
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Didn't realize you were in Canada where that's legal. Maybe get in touch with them again, but be polite. I didn't read your emails.

Maybe it got delivered to the wrong address and someone will be cool and return it to the post offices so they can redeliver it. Or maybe they're put it in your Box someday.

I lost a wallet once with $40 in it and someone sent it to me with the money still in it.
 
Creature1969

Creature1969

Well-Known Member
I'm in the US but, I once had a very expensive package show as delivered but wasn't. My heart was racing. Called the P.O. and 45 min later they had found that someone scanned a whole truck as delivered instead of "arrived at facility". Good times.
 
Fardsnarp

Fardsnarp

Well-Known Member
Sounds like they sent you a bogus number on purpose so you couldn't track it. My vote is premeditated theft.
 
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Tokerqueen

New Member
Creature1969 said:
I'm in the US but, I once had a very expensive package show as delivered but wasn't. My heart was racing. Called the P.O. and 45 min later they had found that someone scanned a whole truck as delivered instead of "arrived at facility". Good times.
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Wow, they scanned the whole truck as delivered?
I called the post office, just to make sure that it wasn’t there. Frustrating to say the least.
 
Star Dog

Star Dog

Well-Known Member
I only read the emails briefly but if they were offering credit for the amount that's fair, for you to expect a refund is a bit unreasonable based on the circumstances.
 
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Tokerqueen

New Member
Perhaps! I would have taken the credit, but was only offered after things escalated, and then the owner stepped in, and it got worse from there.
Regardless, things could have and should have been dealt better on both ends.
I don’t care about the package as much as the way they made me feel. I order online all the time and never have any issues.
I didn’t expect a refund, was only asking,as a couple other dispensaries that I have dealt with in the past offered a refund.
 
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