Why Do Call Centers 'Get It'?

S

schuylaar

Well-Known Member
and wal-mart doesn't?

so, everyone knows i've been looking for actively since april 1..if this is news..i have. for your consideration, i cannot find what i want..i'm a 6-figure+++..i heard about all these jobs out there..well let me tell you..if you're 21, maybe..absolutely no sense of urgency..i don't want to work for a company that doesn't have this..diversity?..same thing.

so after conversation with my mentor @UncleBuck..i decided to give it a whirl and here's my experience:

i made an appointment directly since i knew one of the centers is located 5 minutes away rather than submit resume or application.

i was able to contact an hr person direct who when i told her about my skills, was genuinely warm and indicated 'trainings' begin again shortly..gave me an appointment with clear instructions followed by an email.

this was actually the very first place i encountered a streamlined, clear process..fortune 500's, hiring managers are a waste of fucking space:

The Peter Principle is a concept in management theory formulated by Laurence J. Peter in which the selection of a candidate for a position is based on the candidate's performance in their current role, rather than on abilities relevant to the intended role. Thus, employees only stop being promoted once they can no longer perform effectively, and "managers rise to the level of their incompetence."

i've had phone interviews where these managers stood me up, late to the call..never followed through as indicated..and they would want me to consider working for them? again, these are fortune 500's.

i go to the hr where there are people that both walk-in or have appointment..everyone there was nice enough.

i was the only white person in the room..they had a infomercial of their company..how most vp's and ceo started off at this company as an agent, along with statistical information..nice to know.

i was there for a total of 5 hours (2 interviews, typing test 44/0 wpm and hr processing) and walked out as hired..pending successful drug and background.

i found this to be interesting (and impressive) because they have perfected mass hiring in the following ways:

  1. those who didn't make it past the typing test (for interview) were encouraged to go home and practice then reapply after 48 hours (i think)..there was a brother behind me who didn't make the cut (25/0 wpm) that they had advised and were very nice about it..they didn't make him feel bad about himself at all. nice touch:clap:he is a person and has feelings.
  2. a direction..no waiting; wondering..the company saved money by streamlining the processes into one.
  3. i was given folder with clear bullet pointed information highlighting each step of drug, background and schedule paid training and direct deposit info with the dates of my checks.
  4. my training will start 2 days before the eom and will give me 2 days of pay the following week (they are creating identity for me) validating me as a person right from the beginning, this is not by chance. for many who have not one single cent in their pocket, this is huge..something to hold on to.
  5. benefits after 60 days for full-time..and it's a full suite of benefits not just health..401k, fsa, hsa etc. part-time has the option of joining the group, but of course no ER contributions. vacation after one year.
  6. you may post for a new position after 90 days..and they have plenty..but since i never had call center, i had to start at the bottom $10.50/hour so that's $3.25 more than minimum..was told by one of the floor supervisors, OT there is where to make the cash and they always have plenty..
  7. drug test email.. again clear timely information..i was able to have them scan right from my cell at a location 5 minutes down the road. very convenient.
http://www.4-traders.com/WAL-MART-STORES-INC-4841/

http://www.4-traders.com/TELEPERFORMANCE-4709/

as very different tale; of two very different companies; both employing from the same pool.

it seems as if one of the above companies knows what their most prized resource is: its employees.
 
Harrekin

Harrekin

Well-Known Member
schuylaar said:
and wal-mart doesn't?

so, everyone knows i've been looking for actively since april 1..if this is news..i have. for your consideration, i cannot find what i want..i'm a 6-figure+++..i heard about all these jobs out there..well let me tell you..if you're 21, maybe..absolutely no sense of urgency..i don't want to work for a company that doesn't have this..diversity?..same thing.

so after conversation with my mentor @UncleBuck..i decided to give it a whirl and here's my experience:

i made an appointment directly since i knew one of the centers is located 5 minutes away rather than submit resume or application.

i was able to contact an hr person direct who when i told her about my skills, was genuinely warm and indicated 'trainings' begin again shortly..gave me an appointment with clear instructions followed by an email.

this was actually the very first place i encountered a streamlined, clear process..fortune 500's, hiring managers are a waste of fucking space:

The Peter Principle is a concept in management theory formulated by Laurence J. Peter in which the selection of a candidate for a position is based on the candidate's performance in their current role, rather than on abilities relevant to the intended role. Thus, employees only stop being promoted once they can no longer perform effectively, and "managers rise to the level of their incompetence."

i've had phone interviews where these managers stood me up, late to the call..never followed through as indicated..and they would want me to consider working for them? again, these are fortune 500's.

i go to the hr where there are people that both walk-in or have appointment..everyone there was nice enough.

i was the only white person in the room..they had a infomercial of their company..how most vp's and ceo started off at this company as an agent, along with statistical information..nice to know.

i was there for a total of 5 hours (2 interviews, typing test 44/0 wpm and hr processing) and walked out as hired..pending successful drug and background.

i found this to be interesting (and impressive) because they have perfected mass hiring in the following ways:

  1. those who didn't make it past the typing test (for interview) were encouraged to go home and practice then reapply after 48 hours (i think)..there was a brother behind me who didn't make the cut (25/0 wpm) that they had advised and were very nice about it..they didn't make him feel bad about himself at all. nice touch:clap:he is a person and has feelings.
  2. a direction..no waiting; wondering..the company saved money by streamlining the processes into one.
  3. i was given folder with clear bullet pointed information highlighting each step of drug, background and schedule paid training and direct deposit info with the dates of my checks.
  4. my training will start 2 days before the eom and will give me 2 days of pay the following week (they are creating identity for me) validating me as a person right from the beginning, this is not by chance. for many who have not one single cent in their pocket, this is huge..something to hold on to.
  5. benefits after 60 days for full-time..and it's a full suite of benefits not just health..401k, fsa, hsa etc. part-time has the option of joining the group, but of course no ER contributions. vacation after one year.
  6. you may post for a new position after 90 days..and they have plenty..but since i never had call center, i had to start at the bottom $10.50/hour so that's $3.25 more than minimum..was told by one of the floor supervisors, OT there is where to make the cash and they always have plenty..
  7. drug test email.. again clear timely information..i was able to have them scan right from my cell at a location 5 minutes down the road. very convenient.
http://www.4-traders.com/WAL-MART-STORES-INC-4841/

http://www.4-traders.com/TELEPERFORMANCE-4709/

as very different tale; of two very different companies; both employing from the same pool.

it seems as if one of the above companies knows what their most prized resource is: its employees.
Click to expand...
So you went to a serial-unemployed tax evading pot dealer for employment advice?

That's like asking a junkie how to get off gear...
 
S

schuylaar

Well-Known Member
qwizoking said:
I didnt understand anything i just read.
Well good luck with the job..or search..or whatever your talking about
Click to expand...
i'm sorry. my point was 2 publicly traded companies and 2 very different approaches.

wal-mart relies on keeping the poor folk poor, while teleperformace validates and empowers.. leadership, corporate climate, you clearly can see this by looking at their stock.

the result?

happy employees, make happy customers, which make happy vendors..vendors = $$$
 
qwizoking

qwizoking

Well-Known Member
Ooh
Ya, its like bucees here. A small supermarket/big ass gas station.
Regular employees make up to 14.50/hr starting. This creates a feeling of obligation inside the employees who know they are getting paid well relatively of course. The result? A very low turn over rate, which also improves performance and the consistency improves cystomer loyalty. I could go on..this is a regular company paying up to double minimum wage and is reaping benefits.

Walmart, pays shitty, employees know this so are young and dont care about the job or their work. Walmart has to sell shitty shit outsourced... etc
I know the market coach for taco bell down here, very similar approach, hes a slimy character but a cool guy..at times


I dont think thats the direction you were going but whatever.
 
kelly4

kelly4

Well-Known Member
schuylaar said:
i'm sorry. my point was 2 publicly traded companies and 2 very different approaches.

wal-mart relies on keeping the poor folk poor, while teleperformace validates and empowers.. leadership, corporate climate, you clearly can see this by looking at their stock.

the result?

happy employees, make happy customers, which make happy vendors..vendors = $$$
Click to expand...
Bottom line, I wouldn't work for Walmart or do phone calling.
 
S

schuylaar

Well-Known Member
qwizoking said:
Ooh
Ya, its like bucees here. A small supermarket/big ass gas station.
Regular employees make up to 14.50/hr starting. This creates a feeling of obligation inside the employees who know they are getting paid well relatively of course. The result? A very low turn over rate, which also improves performance and the consistency improves cystomer loyalty. I could go on..this is a regular company paying up to double minimum wage and is reaping benefits.

Walmart, pays shitty, employees know this so are young and dont care about the job or their work. Walmart has to sell shitty shit outsourced... etc
I know the market coach for taco bell down here, very similar approach, hes a slimy character but a cool guy..at times


I dont think thats the direction you were going but whatever.
Click to expand...
.+rep:clap:

that's exactly what i mean.
 
TBoneJack

TBoneJack

Well-Known Member
Damn Sky, @UncleBuck is a fucking loser, a college dropout, and is unemployed. He lives off his wife. And you sought his advice on getting a job?

Why don't you ask him what you should do to curb feminine itching and odor as well?
 
Last edited:
TBoneJack

TBoneJack

Well-Known Member
UncleBuck said:
by the hour, i make more money than you do.
Click to expand...
Actually UB, I do admire that you're a professional grower. I harbor similar desires when I retire. I'd like to expand my grow to a basement-sized grow room and sell my stuff for a small, supplemental income during retirement.
 
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