This is the one thing I love about this site is everyone is so helpful.. Bad, hyroot and others - I appreciate it!! As far as the emails, we have all exchanged a few emails with Jeff and Area 51 so we know they have gone back and forth in the past... why they aren't now is a mystery. His very first email went to my spam folder, I accepted it as good and the rest came through fine.... He responded promptly to my first 3-4 emails so I doubt they are going to spam now. I think I have to agree with Easy... if it is this difficult trying to BUY lights from Area 51 I cannot imagine how hard it will be to get them to honor any warranty.