Customer Service.

[iamnobody]

Been running 16hr work days with roughly 0-3 hours sleep all week. So I'm a little burnt out at this point.

First customer of the day decides to be a dick. I ring him up and as friendly as can be. Do our usual register script, and the guy tells me "yes I'm getting your catalog and no you can't have my number".

So I bypass the customer search and begin ringing him up. As I'm scanning I ask him, "how can we be sure you're getting out coupons if you won't let me check if you're in the system?" Which is again part of the script. It's supposed to be done before going through the bypass, but I didn't really care.

He gets shitty and says "I'm just trying to buy my stuff and go, I don't want you harassing me like this."

Me - "I'm sorry, I'm just trying to do my job sir."

Him - " Do I have to go somewhere else?"

Me - "You can leave anytime you want."

Him - Turns to other register, " Did you hear him?" back to me "Fine, Cancel that transaction, give me my stuff I'm going over there" meaning other register.

Me - suspends transaction, goes to grab his stuff, and has to stop him from taking it from behind the register, then wrestles a second as he tries to take it from my hand, "I'll take it to the register, sir." - bagged merchandise, on a suspended transaction, about to walk out the door.... yeah I didn't want that on my report.

Him - "NO! You're done here. Go away."

Me - Hands off merchandise, looks to other register backs off a step. Then goes on my smoke break.

 

[6ohMax]

i would have lost my cool with him ..or ill go get my supervisor to handel the fuckin twat


This is why I hate working for the man and dealing with society

 

[iamnobody]

Yeah... believe it or not that is me losing my cool when I'm dealing with customers.

I almost did get the manager up front to deal with the prick, but that would have taken to long.

Really wish that he would have tried to shove me when he grabbed the bag, then I would have an excuse to have knocked him on his ass.

I think it's worse because my job is located in an upper class area. So I have to deal with A TON of spoiled rich people, who don't respect anyone who doesn't wear a tie to work.

 

[ChingOwn]

Been running 16hr work days with roughly 0-3 hours sleep all week. So I'm a little burnt out at this point.

First customer of the day decides to be a dick. I ring him up and as friendly as can be. Do our usual register script, and the guy tells me "yes I'm getting your catalog and no you can't have my number".

So I bypass the customer search and begin ringing him up. As I'm scanning I ask him, "how can we be sure you're getting out coupons if you won't let me check if you're in the system?" Which is again part of the script. It's supposed to be done before going through the bypass, but I didn't really care.

He gets shitty and says "I'm just trying to buy my stuff and go, I don't want you harassing me like this."

Me - "I'm sorry, I'm just trying to do my job sir."

Him - " Do I have to go somewhere else?"

Me - "You can leave anytime you want."

Him - Turns to other register, " Did you hear him?" back to me "Fine, Cancel that transaction, give me my stuff I'm going over there" meaning other register.

Me - suspends transaction, goes to grab his stuff, and has to stop him from taking it from behind the register, then wrestles a second as he tries to take it from my hand, "I'll take it to the register, sir." - bagged merchandise, on a suspended transaction, about to walk out the door.... yeah I didn't want that on my report.

Him - "NO! You're done here. Go away."

Me - Hands off merchandise, looks to other register backs off a step. Then goes on my smoke break.

I think you may have just met Iloveskywalkerog in person

 

[Iloveskywalkerog]

Been running 16hr work days with roughly 0-3 hours sleep all week. So I'm a little burnt out at this point.

First customer of the day decides to be a dick. I ring him up and as friendly as can be. Do our usual register script, and the guy tells me "yes I'm getting your catalog and no you can't have my number".

So I bypass the customer search and begin ringing him up. As I'm scanning I ask him, "how can we be sure you're getting out coupons if you won't let me check if you're in the system?" Which is again part of the script. It's supposed to be done before going through the bypass, but I didn't really care.

He gets shitty and says "I'm just trying to buy my stuff and go, I don't want you harassing me like this."

Me - "I'm sorry, I'm just trying to do my job sir."

Him - " Do I have to go somewhere else?"

Me - "You can leave anytime you want."

Him - Turns to other register, " Did you hear him?" back to me "Fine, Cancel that transaction, give me my stuff I'm going over there" meaning other register.

Me - suspends transaction, goes to grab his stuff, and has to stop him from taking it from behind the register, then wrestles a second as he tries to take it from my hand, "I'll take it to the register, sir." - bagged merchandise, on a suspended transaction, about to walk out the door.... yeah I didn't want that on my report.

Him - "NO! You're done here. Go away."

Me - Hands off merchandise, looks to other register backs off a step. Then goes on my smoke break.

No offense but ,ROTFL.

 

[Growan]

First world problems

 

[oldtimer54]

You know.......things used to be so different. Back in the day there were way fewer assholes than today. It takes a special person to deal with the public on a daily basis.
Kudos to you my friend !
Always remember some people you just can't please. You could have been giving away gold bars and this shitbird would've still been a prick !

 

[bluntmassa1]

Sounds like a great job.....

 

[Cobnobuler]

What was he buyin, Tampons or something else he could shove up his ass. ?

 

[a senile fungus]

I had a complaint filed against me at work the other day because I wouldn't give a woman on the phone any information about a patient in the hospital.

She claimed to be his fiance, but I couldn't confirm that, nor did I have permission from the pt to discuss his case with anyone, so I told her off.

She was so pissed, threatening me on the phone etc.

My manager was right there listening to the convo, so when I transfered the call to my higher up, they had already heard the whole convo and picked up right where I dropped off.

That woman was so rude to us. And then had the nerve to file a complaint against me saying that I refused to update her on the status of her loved ones. She was directed towards resources explaining how to educate herself on HIPAA law.

The best part was that the pt heard the last half of the convo, and when we hung the phone up he goes, "was that my fiance? She always raises hell. I don't want no visitors."

LOL

So she came to see him in the ER and then security was ordered to leave her in the waiting room because the patient didn't want her to come back!

 

[Yessica...]

I'm impressed with your restraint @iamnobody - guy sounds like a real fuck-face.

I once had a couple of PEACHES who would sit at the bar I worked at. They were never smiling, never said anything nice about the food or the wine, and seemed to do their best at looking bored with the whole scenario. I had laryngitis one night I was working, so my voice was all buggered. They asked me about it, and then let me know that I likely had THRAOT CANCER. hahaha

I just smiled real big, and said thank you very much for their concern, maybe now I can get marijuana legally.

(That was a few years ago)

I generally killed the rotten customers with kindness. This was also a nice restaurant/ bar and didn't get many belligerent screamers or the McDonald's crowd.

 

[tytheguy111]

I'm impressed with your restraint @iamnobody - guy sounds like a real fuck-face.

I once had a couple of PEACHES who would sit at the bar I worked at. They were never smiling, never said anything nice about the food or the wine, and seemed to do their best at looking bored with the whole scenario. I had laryngitis one night I was working, so my voice was all buggered. They asked me about it, and then let me know that I likely had THRAOT CANCER. hahaha

I just smiled real big, and said thank you very much for their concern, maybe now I can get marijuana legally.

(That was a few years ago)

I generally killed the rotten customers with kindness. This was also a nice restaurant/ bar and didn't get many belligerent screamers or the McDonald's crowd.

your so lucky your a chick

i cant kill anyone with kindness without seeming a bit off lol

and i hate being a dick so i just say "yyyyeeeeeuuuuuuupppppp" then put my hand down my pants and scratch my balls it creates an awkward situation and they dont want to come back to the place

 

[Yessica...]

your so lucky your a chick

i cant kill anyone with kindness without seeming a bit off lol

and i hate being a dick so i just say "yyyyeeeeeuuuuuuupppppp" then put my hand down my pants and scratch my balls it creates an awkward situation and they dont want to come back to the place

I've worked with A LOT of dudes in the restaurant industry. Some gay, some strait, but most were just amazing at smiling and bearing it in front of asshole customers. I'm not talking abusive customers or violent ones, fuck that.

But when a customer is being an ignorant cunt, it's easier to smile and agree rather than fight about it. Tips are better that way too...

 

[tytheguy111]

I've worked with A LOT of dudes in the restaurant industry. Some gay, some strait, but most were just amazing at smiling and bearing it in front of asshole customers. I'm not talking abusive customers or violent ones, fuck that.

But when a customer is being an ignorant cunt, it's easier to smile and agree rather than fight about it. Tips are better that way too...

oh yeah i reckon so in a place where you get tips

 

[iamnobody]

I think I'm going to love my new job.

End of the opening week. Today was SLOW as fuck so we didn't really have anything to do but clean. Clocked out an hour and half earlier than I had all week.

They're already promoting me to a cook, so I get a promo and a raise within my first 3 weeks.

Already working full time hours.

I was told by my manager that I could go get high on the clock whenever I wanted to as long as it didn't affect my work and was out of sight of customers... and then told me that if I ever need a hookup to let him know.

Other manager brought us beer, and pizza.

Then ended the night sharing a blunt with both managers, a cook, and a server.








I can't wait to quit my other job.

 

[Hookabelly]

@iamnobody I thought you just got a new job in a restaraunt? Anyway, I have the OTHER side of this coin. I understand that the guy wanted to just pay and go. While I think he was sort of shooting the messenger here, I feel like many times the ppl behind the register don't listen.

-NO you can't have my zip code
-NO I don't want to give you my phone number
_NO I don't' want to sign up for your rewards program (which often includes daily spamming)

Can I just pay for this and leave please?

I am not rude like that guy was but when they ask for my zip code and I say "no thank you" they are the ones getting pissy with me. I used to work retail and back then we had the ability to skip those steps. Now it seems you need a manager to do ANYTHING out of the box on a cash register, making it harder for the employee to make judgement calls like this. So while I sympathize, I am also sick of all the shit that comes with what should be a simple transaction.

 

[iamnobody]

@Hookabelly

Trust me I get it man. I hate those damn questions, and skip them whenever I get a chance. Unfortunately we have an "unofficial" quota that we all have to meet. And not just for name collection either. They dinged me pretty hard for that on my last review.

I work two jobs. First at a tool store (which I'm trying to quit) and then at a restaurant (where I just got hired on at)... three if you count the band I just joined.

 

[Hookabelly]

@Hookabelly

Trust me I get it man. I hate those damn questions, and skip them whenever I get a chance. Unfortunately we have an "unofficial" quota that we all have to meet. And not just for name collection either. They dinged me pretty hard for that on my last review.

I work two jobs. First at a tool store (which I'm trying to quit) and then at a restaurant (where I just got hired on at)... three if you count the band I just joined.

Hmm, I didn't know the cashiers had a quota to fill when asking for personal info. Explains why I get the "look" when I say no thank you. I think if I came to your register, you'd smell the weed and give me a pass? (I probably couldn't remember my email address or zip code anyway)

 

[Unclebaldrick]

I had a complaint filed against me at work the other day because I wouldn't give a woman on the phone any information about a patient in the hospital.

She claimed to be his fiance, but I couldn't confirm that, nor did I have permission from the pt to discuss his case with anyone, so I told her off.

She was so pissed, threatening me on the phone etc.

My manager was right there listening to the convo, so when I transfered the call to my higher up, they had already heard the whole convo and picked up right where I dropped off.

That woman was so rude to us. And then had the nerve to file a complaint against me saying that I refused to update her on the status of her loved ones. She was directed towards resources explaining how to educate herself on HIPAA law.

The best part was that the pt heard the last half of the convo, and when we hung the phone up he goes, "was that my fiance? She always raises hell. I don't want no visitors."

LOL

So she came to see him in the ER and then security was ordered to leave her in the waiting room because the patient didn't want her to come back!

Reported for not giving random bitches PHI.

 

[a senile fungus]

Reported for not giving random bitches PHI.

That random bitch already beat you to it, bud!