I thought Gorilla was awesome until I did business with them. Through Gorilla I bought 105 spectacular, cup winning White Widow seeds from G13 Labs. Payment went through no problem. Then I got the email where they tried to push their trash seeds off on me. "We're out of your awesome seeds. We'd like to give you 125 "The Widow" seeds from "Feminized Seeds." Look it up, it's a trash strain. 20% THC (which is really low for widow), no yield info, and the pictures look like shwaggy dirtweed. The description for that trash even says "NB: Your order will include authentic Widow Seeds, but they won't be anything like what we've described. These items are meant for collection purposes only. Any cultivation or germination attempts are against the law in the UK and most other countries." Asked for a straight up refund over 24 hours ago. Still no response. These guys really do suck at everything, including communication. Oh yeah, and the stupid dickheads cuss all over their site like they think they're cool, but if you put one little cuss word in your email it gets rejected by their "Safe Space" Zendesk email server. WOW.
Hi Brent, I'm going to PM you. If you'd like to give me your order number, I'll review the situation & see what's going on.
Sometimes, they jump the gun on the out of stocks because most people want their seeds in the mail yesterday.
It could be that they were just doing to take a couple days to arrive.
Also, you never have to take their suggestion - you could have picked anything else from our site. And, I don't think those are trash seeds. The pictures leave a lot to be desired, but I've had more than a few people tell me they got very good results with those seeds. However, if you ordered that many seeds, I can understand why you wanted exactly what you paid for.
The NB: is from me - I write 90% of the material on the site. We have to cover ourselves because 1. some dumbasses have to be told we're selling seeds & not the buds they see in the picture and 2. The UK laws that make it legal to sell but illegal to encourage growing force us to plaster disclaimers all over the site.
Next - because I get the fun job of writing most of the content on the site, I cuss when I feel like it, and when it kind of fits. To be honest, I take great pleasure in cursing in real life too. It's not because I think I'm cool - it's just me, and I'm probably the uncoolest person in the world & the first person to say I'm not trying to be anything but myself.
I did not set up the Zendesk filter, but I was told it was turned off recently. Maybe they turned it back on. We only have one message type, but it's usually words like grow & germination that get you - but they also could have put some stuff in there to protect the girls who answer those emails. I'm sure you were just venting your frustration which is understandable, but you wouldn't believe what these girls get - in addition to b*tches & c*nts, they get death threats, etc. over things that they can't control. Our favorite is "go die in a fire" - that must be a UK thing because we get it a lot, and I've never heard it in the US.
Anyway, ramble over - I'm going to PM you & lets see what we can do to get you straight or at least make sure you get your money back.
Sherry