Horticulture Lighting Group

jordanwh

jordanwh

Member
Just wondering if anyone can chime in, I know HLG reps are fairly active on these forums. So I ordered a Slate 2 triple with 3 Qb288, just the boards and heatsink nothing else and they are in stock. Order placed, wait 3 days (website says all domestic orders ship in 2-3 days) on the 4th day I emailed them just asking what the hold up might be. Going on day 6 with no email reply and no update to shipping. Pretty frustrating. Might initiate a refund and put that money into a Cob setup. What are your thoughts?
 
Lordhooha

Lordhooha

Well-Known Member
jordanwh said:
Just wondering if anyone can chime in, I know HLG reps are fairly active on these forums. So I ordered a Slate 2 triple with 3 Qb288, just the boards and heatsink nothing else and they are in stock. Order placed, wait 3 days (website says all domestic orders ship in 2-3 days) on the 4th day I emailed them just asking what the hold up might be. Going on day 6 with no email reply and no update to shipping. Pretty frustrating. Might initiate a refund and put that money into a Cob setup. What are your thoughts?
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@Stephenj37826
They’re generally fast on shipping and replying
 
Lordhooha

Lordhooha

Well-Known Member
jordanwh said:
My thoughts as well, first time buying from them but I know of their reputation, not a great first impression when trying to get your foot in the door of Qb’s.
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Give Stephen some time he should see my post and can more than likely help you out. Their stuff flys off the shelf and it might have been a logistic issue with the server not updating fast enough to reflect actual inventory.
 
jordanwh

jordanwh

Member
Lordhooha said:
Give Stephen some time he should see my post and can more than likely help you out. Their stuff flys off the shelf and it might have been a logistic issue with the server not updating fast enough to reflect actual inventory.
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That’s what I was a afraid of, I know how quickly they can be out of stock. If that is the case it’s almost worst, I myself work in logistics & the moment something leaves the building it is standard that our inventory is updated. I’m not even upset I don’t have my light, I’m upset at the literal zero customer service, perhaps that changes today.
 
Stephenj37826

Stephenj37826

Well-Known Member
jordanwh said:
That’s what I was a afraid of, I know how quickly they can be out of stock. If that is the case it’s almost worst, I myself work in logistics & the moment something leaves the building it is standard that our inventory is updated. I’m not even upset I don’t have my light, I’m upset at the literal zero customer service, perhaps that changes today.
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All orders will ship Monday so no worries.
 
D

Dave455

Well-Known Member
Stephenj37826 said:
We have had a huge influx in orders. Your order will ship and it was in the email you received that shipping is 3-5 business days. I also thinks it's on the site as well. Sorry for any confusion but Samsung was in for a visit as well so @robincnn has been out of town for a few days.
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Great to hear about order influx. When can we get the IPO moving.
 
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