I don't pay much attention to these surveys but the survey was based on owner input. Tesla even prevented them from interviewing owners in 15 states. Why would they do that unless they were trying to prevent an even worse rating although I don't see how you can get any worse than last. They might be a PR firm but this was a survey of owners and nothing to do with the automakers.
Because Tesla won't grant permission to J.D. Power to survey its owners, the results will be published but not included in the official rankings.
The initial quality survey polls vehicle owners about problems they've had with their vehicles during the first 90 days of ownership, and that data is broken down into a score called PP100 or problems experienced per 100 vehicles. In order to survey these owners in some states,
J.D. Power has to secure the express permission of vehicle manufacturers, all of which have agreed -- except Tesla.
Because Tesla won't grant permission to J.D. Power to survey its owners, the results will be published but not included in the official rankings.
www.cnet.com
Tesla has had a tremendous amount of complaints for how few of their cars are actually on the road.