TL;DR
Some customers feel they were wronged by GLG because their orders took much longer to ship than expected. Some of those customers contacted GLG at least once and either received or didn't receive a response, which added to their consternation and disappointment. Other customers expressed indifference to processing/shipping time as long as the orders are shipped completely and correctly.
Fair summary?
Some customers feel they were wronged by GLG because their orders took much longer to ship than expected. Some of those customers contacted GLG at least once and either received or didn't receive a response, which added to their consternation and disappointment. Other customers expressed indifference to processing/shipping time as long as the orders are shipped completely and correctly.
Fair summary?