The zipper is off of its track. When I try to put it back on it zips a little ways then stops zipping. I’ve barely used this tent and this is 1 of 3 problems I’ve already had with it.Nobody can answer your question. To answer it we would need access to the zipper to see what is wrong. You might need to buy a new zipper and get to sowing... Or get a new tent.
yes I thought I was buying the best when I bought it. I was pushing in on one of the plastic draw string things and that broke the other day. Also one of the zippers snapped the metal part you hold while zipping. I think I paid $1100 for it definitely not with itSorry I couldn't be of more help. I bought one of those Secret Jarden tents a couple of years ago at a local grow shop. Was missing several parts needed to assemble. I returned it and bought a gorrilla tent. Not really all that impressed with it either, but it seemed to be better than the Jardin. Still like my cheap generic one I got on ebay about 10-12 years ago better. It was made by "Sky Enterprises" that was the only thing on the box.