PadawanWarrior
Well-Known Member
Probably just normal for a Chinese light, lol.
Spider Farmer vs Mars Hydro LEDs?
- Thread starter RenaissanceBrah
- Start date
HydroKid239
Well-Known Member
too much on the timer. No bueno man. If it has a double plug.. I will double the lights on it.. but not a power strip of lights into a timer. Put them separate to test it. If it still does it.. plug them in another outlet.
PadawanWarrior
Well-Known Member
I agree to plug them in another outlet, but make sure you're home when you do it.
Same, thing in another outlet. I think it just this one that has the wires backwards as someone else said. But THANK YOU thats all I needed to see to move on to another light company. Someone on ebay will have this issue in the near future.
InfiniteIndo
Well-Known Member
Simple fix would be turning your lights off a lil earlier than usual and treat that little bit of light after you turn the lights off like it's mimicking a sunset.
Severed Tongue
Well-Known Member
If this was me, I'd have returned the light as soon as I noticed. This iscwhat warranty is for.
The response you got from them would have only expedited the process for me.
What pisses me off though is the loss of time, the extra hurdles you gotta go through,... wouldn't it be nice if they just acted like a business that cares, sent you replacement's and asked you to then return the faulty's once you got the replacements so you don't screw your grow up.
The response you got from them would have only expedited the process for me.
What pisses me off though is the loss of time, the extra hurdles you gotta go through,... wouldn't it be nice if they just acted like a business that cares, sent you replacement's and asked you to then return the faulty's once you got the replacements so you don't screw your grow up.
PadawanWarrior
Well-Known Member
HLG wouldn't make you dive through hoops. It's American companies for me. I could call up HLG and say my light doesn't work and they'd just send me a new one.
Yes I will be going with a US company after the response I just got. They sent me a chinese video of someone taking apart a chinese power strip and swapping the wires like someone else said but the product in the video is just a chinese power strip not a light. So are they asking me to swap the wires on my power strip? I eliminated my power strip, plugged the light right into the wall, and it still stays on.
"
Hi friend,
Sorry for the late reply, we have got the information from our engineer,
could you please kindly help us to change the position of null line and live wire according to the guidance?
1. Twist the screw away
2. See the null line and live wire
3. Change their positions
4. Tighten all the screws
At the same time, check that the ground wire connection is stable.
Hope you can also send us the result. Thank you so much for your assist!
Kind regards
PadawanWarrior
Well-Known Member
That's lame as hell, but I'm not surprised. No Chinese junk for me if I can help it.
Doug Dawson
Well-Known Member
So they are saying they wired it backwards and yet it went out the door. Do they not do QC checks?
PadawanWarrior
Well-Known Member
What do you expect, the kids putting them together are only like 6 or 7. Give them a break.
Doug Dawson
Well-Known Member
I particularly liked the shape the wires were in when he took it apart, having cracked shielding on all of them surely won't cause any safety issues.
RenaissanceBrah
Active Member
I thought it was oompa loompas?
Heres the nail in the coffin for this company. Now they send me a video of them taking the power supply off and I suspect they want me to take a good power supply off another light to solder it onto this faulty light. Im done with SF!! Ordering a new one and returning this one. All going up one ebay now. Going with HLG for now on.
Hi friend,
Sorry for what happened.
We got the video and once again provided the video to the engineer,
received feedback please removed the drower supply from the light board to check if there is still a problem with the light turning off.
Here is a video of removing the power supply, you can view and follow the steps to remove it.
If the problem cannot be solved after the power supply is removed,
please provide us with a photo of the power supply, and we can send you a new power supply.
Hope your cooperation in advance.
Best regards.
Hi friend,
Sorry for what happened.
We got the video and once again provided the video to the engineer,
received feedback please removed the drower supply from the light board to check if there is still a problem with the light turning off.
Here is a video of removing the power supply, you can view and follow the steps to remove it.
If the problem cannot be solved after the power supply is removed,
please provide us with a photo of the power supply, and we can send you a new power supply.
Hope your cooperation in advance.
Best regards.
My response :
Are you kiddiing me? I don't have tools like that. I posted this on a forum I'm on and have had many people comment that this is terrible customer service. You really want me to solder wires. I want my light replaced. Or I'm just going to order a new one and return it with this faulty one. Thanks for wasting my time and helping me decide to sell these lights and use a non Chinese brand.
Them:
Hi friend,
Sorry for what happened.
If you are sure that you cannot remove the power supply by yourself,
we suggest you send it back to the repair center for inspection and repair, but it may take some time.
According to the warranty policy, if you choose to send it back to the repair center,
you need to bear the freight. After we repair it, we will bear the freight and send it back to you. Could you accept it?
Hope your understanding,
Kind regards.
Are you kiddiing me? I don't have tools like that. I posted this on a forum I'm on and have had many people comment that this is terrible customer service. You really want me to solder wires. I want my light replaced. Or I'm just going to order a new one and return it with this faulty one. Thanks for wasting my time and helping me decide to sell these lights and use a non Chinese brand.
Them:
Hi friend,
Sorry for what happened.
If you are sure that you cannot remove the power supply by yourself,
we suggest you send it back to the repair center for inspection and repair, but it may take some time.
According to the warranty policy, if you choose to send it back to the repair center,
you need to bear the freight. After we repair it, we will bear the freight and send it back to you. Could you accept it?
Hope your understanding,
Kind regards.
Severed Tongue
Well-Known Member
Yea it's lame, but this is why we all use Amazon... free returns within the window, and even then if you are persistent they will usually still do it for free up to a year.
Additionally, I buy only with mastercard which doubles the warranty, so if the manufacturer gives you the run around, I just hand it over to mastercard and it's dealt with instantly.
Additionally, I buy only with mastercard which doubles the warranty, so if the manufacturer gives you the run around, I just hand it over to mastercard and it's dealt with instantly.
clement.beand
Member
Spider Farmer and Mars Hydro are the same company, just use different company name.
Maybe Spider Farmer for low quality, and Spider Farmer sell high quality products.