Hey man, thanks for the intrest....
It does say to use the contact button before placing an order on the main page, if this is not clear ill have to change it. (Any and all feedback welcome)
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Paypal run the checkout for the site and as we found out the hard way (lost first site and 6months of sales for 180 days) do not offer services for canna related products. We still offer paypal but not through the paypal checkout provided by the site. This is also the reason for no bud picks on the site.
Im not sure how you managed to end up with the site provider on live chat though?
Apologies for the experience, definitely dont want anyway leaving feeling bummed out!