The scamera seller sent me this. I just told them to refund all 4 of my "items", since they seem to keep mentioning only one.
"Hello, I am very sorry that you did not receive this package.
On our side, because the customs office made a mistake in one batch of goods, all the logistics order numbers were obtained on another batch of goods. This makes it impossible for you to receive the goods.
We are sorry for this situation.
We can apply for a refund or resend the item to you.
Here, we will focus on your choice.
Please understand."