FC8000 ignites.
- Thread starter lok777
- Start date
. But I've got 2 words, ".... .. .......", 
bk78
Well-Known Member
Holy fuck read the title of the thread
bk78
Well-Known Member
How many LED do you have with those connectors?
farmingfisherman
Well-Known Member
This is why I have a few lights around just in case one fails. Hope you have a back up while the good folks in China learn about proper customer service.
xtsho
Well-Known Member
Which connectors? The cheap ones? None. What does that have to do with anything? M23 connectors are just a specific type and are made by different manufacturers. Some are better quality than others. I can't tell what brand the one that burned up is but it's definitely not an AMP connector. I can't see what brand that particular connector is but it sure as hell shouldn't burn up like that.
I used to work for AMP on the assembly floor. They're one of the biggest connector manufacturers in the world. I've worked with connectors of all types. From actually assembling to terminating cabling to them so I know a little something about connectors.
The Mars warranty...
●Most LED grow lights are covered by a five (5) year limited warranty, including:
Within (1) year. Full-cover warranty: Free components, free repair service, free shipping costs.
(1)-(5) years. Limited warranty: Free components, the buyer is responsible for repair costs and shipping costs.
Warranty Policy | Mars Hydro
Mars Hydro provides a 5-year warranty and local warranty centers. Need warranty help? Mars Hydro Solutions Team will help you with fast responses and perfect resoultions.
www.mars-hydro.com
Just an FYI, Fluence had loads of driver failures on at least one model, I think it was the 2i.
Personally, I'd just fix the Mars with a couple Wago's and run it. You could always put the M23's on to sell it.
pahpah-cee
Well-Known Member
Mars must have some loop hole that they aren’t held accountable when you fuck up the repair.
I would just write up a quote from an “electrician” that said you owe $300 for the travel and labor only for the electrician to verify the driver is sketchy as fuck and he refused to wire it out of liability.
let’s be real, they’re offering a 10cent solution. I highly doubt they reimburse shit from an electrician. You’re just going to end up with a bill and a broken light. Asking a customer to solder a component breaks so many safety protocols. There is no way they’re going to be held liable when your soldering job shorts out and burns down the house.
ask they how they are certain it was just the connector that failed. They are guessing.
I would just write up a quote from an “electrician” that said you owe $300 for the travel and labor only for the electrician to verify the driver is sketchy as fuck and he refused to wire it out of liability.
let’s be real, they’re offering a 10cent solution. I highly doubt they reimburse shit from an electrician. You’re just going to end up with a bill and a broken light. Asking a customer to solder a component breaks so many safety protocols. There is no way they’re going to be held liable when your soldering job shorts out and burns down the house.
ask they how they are certain it was just the connector that failed. They are guessing.
bubblescrogs
Well-Known Member
They might give you a new one if you tag three friends and mention what you like best about @MarsHydrofactory
I received their email back. Since I bought the light 1 year and 1 month ago(Nov 20, 2021) I would have to pay for freight shipping to return it to a repair center where they will do the repair, then I would need to pay to ship it back. Or they said they would refund me 100 dollars (same as they were going to reimburse me for an electrician, yeah right) and send me the connections to do myself.
Edit- I am also responsible for the cost of sending the new connectors if I choose that route.............Seriously.
Edit- I am also responsible for the cost of sending the new connectors if I choose that route.............Seriously.
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PJ Diaz
Well-Known Member
I wonder why @MarsHydrofactory is selectively ignoring this thread. I'll remember that next time I need to buy a new grow light.
pahpah-cee
Well-Known Member
what’s your confidence level with fixing things? We can try to walk you through it if you’re game.
Very low. It's probably just going in the trash, lesson learned about saving a couple hundred bucks with second rate stuff from Chinese companies. I already knew, my own fault for buying junk really.
thumper60
Well-Known Member
Do ya homework on the fluence i have seen lots of failures in the last yr.
Sir Napsalot
Well-Known Member
操你和你的垃圾产品
xtsho
Well-Known Member
All these companies competing with each other and all trying to bring products at a price that is competitive. They all have to cut costs to stay profitable. Cutting cost leads to lower standards with components. Many people don't realize that these consumer grow lights are a niche market. There is so much competition these days that using a MIL-spec AMP connector is not a viable option cost wise so they source lower priced components and the lower cost comes with lower quality which is responsible for the failures that people are experiencing.
It's not just a Mars Hydro issue. They don't make the connectors and other companies are using connectors that are no better in quality. It's how a company deals with these issues if/when they arise that matters. Some handle it better than others.
I've seen several other lights with the same connectors. It could have been a screw that wasn't tight, not the connector itself. The connector in the video has screws, the only soldering was tinning the wires.