David Cop-A-Feel
Member
I just wanted to make a thread letting people know that I would avoid vivosun products if you can. I purchased their 4x4 kit and the tent was broken(zipper) beyond repair and the tent also had big holes all over it. After letting them know, they offered to send me a new tent and then they changed their mind and decided not to for no reason the very next day. After them telling me that I obviously sent back all of their gear for a full refund. Once they received their gear from me, they blocked my phone number,locked me out of my vivosun account, and stopped responding to my emails. (if you havent gathered yet, they tried taking off with my money). Fortunately my bank was able to reverse the charge and went after them for their money back. At that point, they were trying to give me a refund. All in all they drug this whole process out for 2 months. I have plenty of emails I could post on here for proof of their absolutely god awful customer service but im sure someone else on here has had a similar experience with them so I dont feel its necessary. They are a super shady company and if you value your sanity as well as all of your gear, STAY AWAY FROM VIVOSUN!