Hella lit,
This is Goose, manager of member services at Harborside Health Center. I would like to help you address your situation.
We at Harborside go through extensive lengths to ensure the quality of our plants. We create and nurture relationship with our suppliers to ensure that they will have an investment on the continued success of their clones. We require that clone vendors have grown the plants to completion to ensure that we know exactly what we are buying. We inspect every batch of clones to make sure they are healthy and pest/disease free and have healthy roots showing through the bottom of the cube. Mostly we make sure to listen to the feedback of our patients to make sure that if we are getting consistent feedback about a clone supplier, we can correct or terminate our relationship with that vendor.
Therefore, I would like to hear more about the plants that you bought and the specifics of your situation. What strain did you purchase and when? Did the plants wither, have pests, pathogens or disease? Did the plants grow with characteristics of a different strain? Did they grow seeds? Did they bloom too early?
We need to be able to identify the supplier and the problem so that we can eradicate all but the very highest quality clones from our shelves. Unfortunately we cannot guarantee the quality of a specific clone, but with your help, we can continue to take measures to minimize these occurrences.
The next time you are at Harborside please come see me or the Ombuds manager. We want to offer a small token of apologies for the situation and thank you for the feedback.
I hope you recognize our efforts and understand we take our service seriously, and listen to everything our patients have to say. News travel fast in the relatively small medical cannabis community and even a single negative review can harm our reputation.
I’m looking forward to meeting you next time you come in.
Goose Duarte
