is Rhino Seeds (www.cannabis-seeds.co.uk) a good vendor?
- Thread starter ultimate procrastinator
- Start date
littleflavio
Well-Known Member
you must be out of your mind? post info? thanks but no thanks.
rhinoseeds
Active Member
Hi.
It does look like our tech guys have blatantly cocked up the images for Strawberry Smile, But I can assure you that's a genuine strain and Dutch Quality Seeds are a genuine Seed bank, We still have stock of Mazari skunk of some one is really eager to see? Im not sure what I can do to proove this.
Cheers
It does look like our tech guys have blatantly cocked up the images for Strawberry Smile, But I can assure you that's a genuine strain and Dutch Quality Seeds are a genuine Seed bank, We still have stock of Mazari skunk of some one is really eager to see? Im not sure what I can do to proove this.
Cheers
littleflavio
Well-Known Member
i apologize for the harsh words i posted on your company very unethical of me to stoop down to that level...and i do hope that you are legit as you are here on riu tryng to settle everything that has been fucked up. in the meantime you need to fix your employers because thats the only chance we can initiate your capability in getting our seeds that reflects you also as the owner or head-department handling your employer, since we are ordering in-line we cant really see whats going on.
littleflavio
Well-Known Member
how about giving the seeds that people deserve
rhinoseeds
Active Member
Hi littleflavio.
If you can PM me your order number I can look into any issues that might have occured. Im sure we have sent out your order and Im guessing it's been lost in the post - I like always am more than happy to send out any orders lost in the post - but i will need your order number or name used to make the order to allow me to sort this. If I look into this and see you have been let down not only am I going to send you beans for free but Im going to give you a full refund too. Now how about send me an email to [email protected] and PM me here?
Cheers
If you can PM me your order number I can look into any issues that might have occured. Im sure we have sent out your order and Im guessing it's been lost in the post - I like always am more than happy to send out any orders lost in the post - but i will need your order number or name used to make the order to allow me to sort this. If I look into this and see you have been let down not only am I going to send you beans for free but Im going to give you a full refund too. Now how about send me an email to [email protected] and PM me here?
Cheers
Brick Top
New Member
I am not defending Rhino seeds but over the years that seeds have been sold online I have seen the exact same pictures used for different strains with different names from different breeders. On the site of one seedbank that no longer is in business I saw the exact same picture used for three totally different strain from three different breeders.
There are no truth in advertising laws in regards to the selling of beans.
rhinoseeds
Active Member
NB We also have a new email system - so nothing is being missed as far as I'm aware, although emails are only dealt with ONCE a day..meaning you will have to wait 24hours before you get a reply and not on friday or saturday nights either. The seeds are no longer packed by the moron that used to do it!! I actually have new and very dedicated trusted team that work on this directly with me! We have put a lot of hard work into the site www.cannabis-seeds.co.uk since January and this is being reflected in sales! Always looking at ways of improving our service - hence our presence on forums! 
rhinoseeds
Active Member
Hi Brick Top.
Posting new product's onto our website can be tricky when breeders don't always provide product images or sometimes have low quality product images - sometimes we have to use what's out there on the web as our source, and this can often lead to inaccurate pictures - this usually only relates to the smaller breeders though.
A good example of this is the Sativa seedbank - our guys are in the process of adding this as we speak, and the breeder doesn't have an active website. I've stressed the importance of accurate images to our guys and seeing as no genuine source images can be found from the breeder directly at this point - we've in this instance created our own 'fillers' for this.
http://www.cannabis-seeds.co.uk/manufacturers/129/sativa-seeds.html
http://www.cannabis-seeds.co.uk/manufacturers/130/sativa-feminized.html
I hope this sheds some light on where incorrect images can come from. And with regards to strawberry smile vs velvet bud i checked the images from our suppliers site and we used the correct image our supplier provided(not to say its correct)! I noticed the two images were actually slightly different - Once had a mild red backing while the other was black, no doubt some photoshop stuff going on there!
Posting new product's onto our website can be tricky when breeders don't always provide product images or sometimes have low quality product images - sometimes we have to use what's out there on the web as our source, and this can often lead to inaccurate pictures - this usually only relates to the smaller breeders though.
A good example of this is the Sativa seedbank - our guys are in the process of adding this as we speak, and the breeder doesn't have an active website. I've stressed the importance of accurate images to our guys and seeing as no genuine source images can be found from the breeder directly at this point - we've in this instance created our own 'fillers' for this.
http://www.cannabis-seeds.co.uk/manufacturers/129/sativa-seeds.html
http://www.cannabis-seeds.co.uk/manufacturers/130/sativa-feminized.html
I hope this sheds some light on where incorrect images can come from. And with regards to strawberry smile vs velvet bud i checked the images from our suppliers site and we used the correct image our supplier provided(not to say its correct)! I noticed the two images were actually slightly different - Once had a mild red backing while the other was black, no doubt some photoshop stuff going on there!
Hi all, I thought I should share my own experience with Rhino Seeds with you all. I browsed through many forums like this one searching for comments on where to buy seeds from and I stumbled across some posts saying that Rhino Seeds were a good bet for peeps living in the UK. So being as impatient as I have always been I rushed to their website, had a good look and placed in an order of around £180, eyes bigger than my belly kinda thing lol! Anyways after I placed my order I carried on reading through some forums and to my horror I found a load of posts saying that Rhino Seeds were not a good company and that a few people had not received there orders for many weeks and some not at all. As you might imagine I was starting to get worried and looked back for the posts that said they were really good and noticed that they were dated 2005!
Needless to say I was starting to feel a bit pissed at myself so I sent Rhino Seeds an email asking them to clarify what the situation was with my order and to confirm to me when they would send it out as I wanted it ASAP, and I also mentioned that I was rather worried because of the many posts I had just read regarding other peoples experience with them.
To Rhino Seeds credit, I was contacted the next day with an email explaining how there had been a few problems with both the email system and the ordering system recently and I was assured that there was nothing to worry about and that my order would be sent out in the next day or so. I thought this was a good and quick response and it definitely calmed me down a bit. The next day I received another email saying that one of the items I had ordered was no no longer in stock and I was offered a refund or a swap. I sent a message back saying that I was disappointed with this as the item was clearly marked as being in stock when I placed my order. I also gave my telephone number and asked that someone call me to discuss as I was a bit pissed at this especially with all the posts recently. Within 10 minutes I received a call from one of the managers explaining that there was a problem with one of there suppliers and this is why that could not send the item I had ordered, due to this I was offered a swap so I choose something that was almost twice the price of the seeds I had initially ordered and said I would pay the difference. At this point the manager called James said that they would pay the extra cost due to the fact that the order had been messed up a little! I was extremely surprised and pleased with this and said yes straight away. The next day I was told that my items would be sent out by next day recorded delivery becuase of the delay that had been caused, and again Rhino Seeds footed the bill as that was not the delivery service I had ordered from them.
All in all I have to say that Rhino Seeds went well out of there way to make things right and to keep me feeling satisfied, they had not only called me but I was also given a number to call should I need to speak to them again. I was then sent an email with my tracking numbers and the following day my package had arrived as promised.
Well as far as I am concerned this was great customer service and clearly showed how much they were prepared to do to put things right after the initial hiccup. Personally I think that Rhino Seeds have just been unlucky with staff and there ordering system which had caused them and more importantly there customers loads of problems, but they are trying extremely hard to put things right, and I for one would not hesitate to use them again and recommend them to my friends if asked. One thing I would say is that having a number to call made all the difference so if you are there and listening Rhino Seeds, put a number up on the website again and also thank you so very much for my seeds which all came in there original packaging and for your help in reassuring me that everything was ok.
I really hope this post puts those people out there who are waiting for there seeds to arrive minds at rest.
Peace out
BonVonDon
Needless to say I was starting to feel a bit pissed at myself so I sent Rhino Seeds an email asking them to clarify what the situation was with my order and to confirm to me when they would send it out as I wanted it ASAP, and I also mentioned that I was rather worried because of the many posts I had just read regarding other peoples experience with them.
To Rhino Seeds credit, I was contacted the next day with an email explaining how there had been a few problems with both the email system and the ordering system recently and I was assured that there was nothing to worry about and that my order would be sent out in the next day or so. I thought this was a good and quick response and it definitely calmed me down a bit. The next day I received another email saying that one of the items I had ordered was no no longer in stock and I was offered a refund or a swap. I sent a message back saying that I was disappointed with this as the item was clearly marked as being in stock when I placed my order. I also gave my telephone number and asked that someone call me to discuss as I was a bit pissed at this especially with all the posts recently. Within 10 minutes I received a call from one of the managers explaining that there was a problem with one of there suppliers and this is why that could not send the item I had ordered, due to this I was offered a swap so I choose something that was almost twice the price of the seeds I had initially ordered and said I would pay the difference. At this point the manager called James said that they would pay the extra cost due to the fact that the order had been messed up a little! I was extremely surprised and pleased with this and said yes straight away. The next day I was told that my items would be sent out by next day recorded delivery becuase of the delay that had been caused, and again Rhino Seeds footed the bill as that was not the delivery service I had ordered from them.
All in all I have to say that Rhino Seeds went well out of there way to make things right and to keep me feeling satisfied, they had not only called me but I was also given a number to call should I need to speak to them again. I was then sent an email with my tracking numbers and the following day my package had arrived as promised.
Well as far as I am concerned this was great customer service and clearly showed how much they were prepared to do to put things right after the initial hiccup. Personally I think that Rhino Seeds have just been unlucky with staff and there ordering system which had caused them and more importantly there customers loads of problems, but they are trying extremely hard to put things right, and I for one would not hesitate to use them again and recommend them to my friends if asked. One thing I would say is that having a number to call made all the difference so if you are there and listening Rhino Seeds, put a number up on the website again and also thank you so very much for my seeds which all came in there original packaging and for your help in reassuring me that everything was ok.
I really hope this post puts those people out there who are waiting for there seeds to arrive minds at rest.
Peace out
BonVonDon
littleflavio
Well-Known Member
thanks for the info mate...but this doesnt really apply for us ordering seeds from a different country. as most seedbanks based on UK with local customers get good reviews but its a whole new different ballgame for us.
rhinoseeds
Active Member
Hi.
If we are aware of cheaper prices - we WILL lower our price where possible, let me know a few cannabis strains that are cheaper and ill se what I can do - although at the same time with some breeders we do have to respect their RRP!
cheers
http://www.cannabis-seeds.co.uk/price_match.php
Rhino Price Match Guarantee.
Whilst we do everything we can to ensure we keep prices as low as possible we wanted you to know we also offer a Rhino Price Match Guarantee. If you can find a better price on a product, then just email me our team within seven days of purchase and we will refund the difference!
Policy Conditions.
The advertised or quoted price must be advertised in a media form for the general public.
The Advertised product must be in stock and available for next day dispatch.We will only consider prices from companies who display their stock levels!
The price match policy only applies to Uk site as they display prices in GB
If we are aware of cheaper prices - we WILL lower our price where possible, let me know a few cannabis strains that are cheaper and ill se what I can do - although at the same time with some breeders we do have to respect their RRP!
cheers
http://www.cannabis-seeds.co.uk/price_match.php
Rhino Price Match Guarantee.
Whilst we do everything we can to ensure we keep prices as low as possible we wanted you to know we also offer a Rhino Price Match Guarantee. If you can find a better price on a product, then just email me our team within seven days of purchase and we will refund the difference!
Policy Conditions.
The advertised or quoted price must be advertised in a media form for the general public.
The Advertised product must be in stock and available for next day dispatch.We will only consider prices from companies who display their stock levels!
The price match policy only applies to Uk site as they display prices in GB
Brick Top
New Member
I can fully understand that. Any reputable business would most certainly use pictures that clearly misrepresent the products they sell rather than leave the space for a picture blank and just say something like 'picture unavailable.' I know if I were to go to purchase seeds online I would feel far more comfortable purchasing seeds that were advertised with a clearly photoshop enhanced picture rather than a blank space where a picture would normally be.
I can see why people would feel very comfortable with their purchase now that you have cleared things up and said "breeders don't always provide product images or sometimes have low quality product images - sometimes we have to use what's out there on the web as our source, and this can often lead to inaccurate pictures." Who wouldn't be totally comfortable knowing that the picture that might heavily influence their decision to purchase a particular strain is just some random picture of some random strain found somewhere "on the web?"
Knowing that would most certainly give me a warm fuzzy feeling about my purchase.
Gee .. maybe I was too harsh on Rhino Seeds ..... maybe.
roleone
Well-Known Member
If your really about your business then prove it send me some mazari skunk seeds and ill grow it and post a full journal as i grow to back you up. If youre no bullshit you should have no problem with this check out my grow under indoor grow velvet bud and you'll see what some kickass cheap strains will do for you from attitude seedbanks seedsman seeds.
rhinoseeds
Active Member
sure - pm me your address and ill get them in the post.
rhinoseeds
Active Member
send me the order number for the seeds you were unhappy with please and ill get this sorted!
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