i'm venting dont miind me

cannabutt

cannabutt

Well-Known Member
Total Head said:
on a related note, if you were to interview an indian call center rep who recieved calls from international customers you would find that the most language barriers occur among people from india. they have dozens of languages in that country and apparently become even more frustrated than americans because they know they are speaking to someone from their own country yet they still cannot understand each other. that being said, i have very little tolerance for rudeness from the customer end. i have worked call center customer service for 2 separate fortune 500 companies among other smaller outfits and i have to tell you the customers create more problems than anyone. i know customers like to think they are just the center of the rep's world but the fact is you are really just the 12th person today to degrade the rep for something someone else screwed up last week. that rep is as replacable as a breath of air and he could give two shits if your mother gets raped by aliens. he's not going to fold himself in half to kiss your ass if you're going to act like a prick. there's just no incentive. the way to handle that situation is to try to appeal to the rep's humanity in a polite way. the customer is only entitled to so much "service". anything beyond that is a favor and should be viewed as such. also, when speaking to someone with a heavy accent, ask them to speak a little slower, and do the same if they are having a hard time understanding you. anunciate each syllable. your personal beliefs should not affect your ability to conduct business in a professional manner. get a grip sir.
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Very true that +rep. some good points you raised there TH, well said :leaf:
 
Winter Woman

Winter Woman

Well-Known Member
I had a problem with my big brand name bank. I called customer service I got the Philippines, I asked for customer services in the USA and was transferred to India. Finally, it wasn't until I told them I was moving my account that I actually talked to an American. Then the problem came back 3 days later. Eck!
 
HowzerMD

HowzerMD

Well-Known Member
A bank using off shore call centers? That seems a bit problematic. I make a point to not discuss personal financial stuff over the phone as it is, but the bloody Philippines? Racist or not that doesn't seem very secure to me.
 
Winter Woman

Winter Woman

Well-Known Member
Just what I thought and I thought using a big bank was useful. Since then I've closed my account and use a very small local bank. A bank where I can go to the local diner and see the bank vp sipping his coffee. I live in a very small town and to think I would drive to the next town over to bank. What an idiot I was-never again.
 
rowlman

rowlman

Well-Known Member
poonjoon said:
[video=youtube;2hmrkjjJNe0]http://www.youtube.com/watch?v=2hmrkjjJNe0[/video]
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...lol..."the lazy river has never been lazier"...this is the kind of post I love to start my day with...funny shit...I hope that song doesn't get stuck in my head all day now
 
Greenplease

Greenplease

Active Member
This Indian guy fucking cracks me up man

http://[youtube]BvWWxk_uhpE&feature=related[/youtube]

One more

http://[youtube]qxUaJqB5mO4&playnext=1&list=PLF5623AF0ADC6D579&index=56[/youtube]

Hahaha
 
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