I wasn't trying to start a Nirvana bashing session here so sorry if that's how it came off. I just thought they should provide a little better customer service in handling complaints. I really wasn't even all that upset about the seeds to be honest. I know they were reg seeds and its a gamble as to what you get. I just thought that in a situation such as this, they would've helped me out in SOME way since everyone will admit that it's pretty bad to only get 1 female out of ten seeds.
DST is absolutely right in what he said. I've taken similar classes with regards to sales, customer service and retail management and have the same opinion. I have always handled my business in the most professional way possible and take customer concerns very seriously. The simple fact is that with taking care of people and their needs, you can turn a single customer into five, easily. By providing poor customer service and blowing people off you turn that same single customer into a loss of unknown amounts. They tell their friends who tell their friends, etc. and next thing you know, you're out of business because nobody wants to give you a shot. It's not hard and usually doesn't take much time to make someone happy. I've found that even small guestures can make the difference.
That's all I really have to say on the subject.
Yummy looking hash btw.