i say chevys are a dream...everyone knows how to work on them they dont need special tools the parts arent rediculouse and honestly the volkswagen dealer wont even work on my car at the dealership because it has an audi trans in it but that is the way i bought it from the dealership...i think it really sucks what happened to you and that they should definately back up their cars in a situation like this..!! sorry man hope you get it all figured out and it doesnt cost 420 no matter how awesome the number is!
Even if I get the parts and have a third party put them in the dealership is the only one who can link my keys to the lock, so I have to go to them.
As soon as I got the car back I noticed a couple of problems. The right turn signal sticks about 25% of the time now and doesn't turn off after I make a right turn (it never did that a single time I can remember in the first 37,000 miles before I brought it in) and there is a weird squeaking sound somewhere under the dash, I can't identify exactly what it is. But it didn't squeak before I brought it in, and it squeaked immediately after I got it out.
I called the guy up and explained it to him and he said they would check it out. When I got there he drew up a drop off form for me to sign, and never mentioned any charge for the service. I asked what this "$48.50 labor fee" hidden in the paper was for and he said to check the suspension.
Me: Uh you never mentioned a fee. And this is simply to look at it? YOU are the one that fucked it up, I shouldn't have to pay to have it fixed let alone just looked at.
him: We only replaced the lock cylinder. It is possible we accidentally did something to the turn signal, but not the suspension.
Me: Yea but it was fine the day I brought it in, and squeaked the day you gave it back.
him: Sir it's not possible we had anything to do with that. Perhaps it was damaged by the towing company.
Me: So how do I get them to fix? call them and tell them?
him: You can but they will tell you that you have to get it looked at first.
Me: For $48.50 of course. I'm not paying you anything to look at or fix it, I just had it in less than two weeks ago. These problems happened on your watch.
him: Ok i'll cross off the service and we will not check the suspension.
Fucking ridiculous. I called another mechanic who is willing to look at it for free to see what the problem is. Amazing considering I didn't even buy a $15,000 car from him in 2008, and didn't just have my car in to him for a $420 repair 3 weeks ago, and the problems didn't happen on his watch.
Am I being unreasonable expecting them to at least look at and determine the problem without paying a $48.50 fee? I'm going to talk to a service manager tomorrow when I pick up the car.
I think it's bullshit they wouldn't cover an obvious manufacturing defect at 37,000 miles.
I also think it's bullshit the guy never mentioned a fee to look at the car over the phone, or in person. He just printed up the paper and told me to sign at the bottom. He was not planning on mentioning it at all. Luckily I know how to read before I sign something, but still that bothers me that they even attempted to do that.
I also think it's bullshit they are refusing to accept responsibility (or even acknowledge the possibility) for whatever is causing the squeaking, and immediately blame it on the towing company. I wasn't quick enough on my feet to ask, but I wonder how they got the car from the parking lot into their shop to fix it. The original problem was that the key wouldn't turn, so the car couldn't be driven or even placed in gear. So they had to get it from the lot to the shop in order to fix that.
Fuck this dealership.
