Few months ago I ordered from Attitude. Before doing so I saw random posts praising their customer service, and just as many damning it. Figured I would put in my two cents now that I have dealt with them.
Few months ago I ordered 3 packages 5 of Barney's Farm feminized seeds, they were:
8 Ball Kush
Vanilla Kush
Pineapple Chunk
4 of the 8BK didn't germ, and the one that did was only 3 leaves and stunted at less than an inch for over 2 months before I threw it out.
1 Pineapple Chunk didn't germ.
I wrote an email to Attitude letting them know I was dissatisfied with my purchase. I refrained from using and language that was against their policy, like germinate, retarded growth, etc. I just stated that I was dissatisfied and would like 6 replacement seeds or a refund.
Attitudes reply:
"Hi there
I am sorry you are dissatisfied with your souvenirs, but as you are aware we
sell these solely for souvenir and storage purposes and we cannot reply to
certain emails in conflict with this.
However you can send back any dissatisfactory items and packaging back to us to
forward to the breeder you are unhappy with to inspect with a view to a replacement or contact the breeder directly with your query.
Many Thanks and I thank you in advance for understanding we do not process
claims in the UK.
Many Thanks,
Jodie
The Attitude Seed Bank"
My reply:
"My email didn't conflict with your policy. It's painfully obvious that you make customers jump through unreasonable hoops such as returning the Barney's Farm packages to you. Providing you my original order # within an email from my registered email address should more than suffice. Who keeps empty packages? *Is there some return policy stating such?
It cost me over $70 to learn that your company is no longer worth my money, I will happily spend my money with another seedbank from now on.
Thanks. Happy holidays."
Obviously, my review of Attitude Seedbank is a poor one. 1 entire package of 5 fem seeds was a complete dud. Not a cheap experience at over $55 for the package, extra for shipping and then an additional $7 charge from the bank due to "international transactions."
If Attitude had an ounce of forethought, they would have realized that replacing 6 seeds to keep a customer loyal would have more than paid off. Especially since I had over $300 worth of product in my shopping cart at the time of my email to them.
I've heard good things about Nirvana and their policy, so I guess I'll be spending my money with them.
Hope this helps anyone considering spending their hard earned cash with Attitude Seedbank. They simply do not appreciate their loyal customers.
Few months ago I ordered 3 packages 5 of Barney's Farm feminized seeds, they were:
8 Ball Kush
Vanilla Kush
Pineapple Chunk
4 of the 8BK didn't germ, and the one that did was only 3 leaves and stunted at less than an inch for over 2 months before I threw it out.
1 Pineapple Chunk didn't germ.
I wrote an email to Attitude letting them know I was dissatisfied with my purchase. I refrained from using and language that was against their policy, like germinate, retarded growth, etc. I just stated that I was dissatisfied and would like 6 replacement seeds or a refund.
Attitudes reply:
"Hi there
I am sorry you are dissatisfied with your souvenirs, but as you are aware we
sell these solely for souvenir and storage purposes and we cannot reply to
certain emails in conflict with this.
However you can send back any dissatisfactory items and packaging back to us to
forward to the breeder you are unhappy with to inspect with a view to a replacement or contact the breeder directly with your query.
Many Thanks and I thank you in advance for understanding we do not process
claims in the UK.
Many Thanks,
Jodie
The Attitude Seed Bank"
My reply:
"My email didn't conflict with your policy. It's painfully obvious that you make customers jump through unreasonable hoops such as returning the Barney's Farm packages to you. Providing you my original order # within an email from my registered email address should more than suffice. Who keeps empty packages? *Is there some return policy stating such?
It cost me over $70 to learn that your company is no longer worth my money, I will happily spend my money with another seedbank from now on.
Thanks. Happy holidays."
Obviously, my review of Attitude Seedbank is a poor one. 1 entire package of 5 fem seeds was a complete dud. Not a cheap experience at over $55 for the package, extra for shipping and then an additional $7 charge from the bank due to "international transactions."
If Attitude had an ounce of forethought, they would have realized that replacing 6 seeds to keep a customer loyal would have more than paid off. Especially since I had over $300 worth of product in my shopping cart at the time of my email to them.
I've heard good things about Nirvana and their policy, so I guess I'll be spending my money with them.
Hope this helps anyone considering spending their hard earned cash with Attitude Seedbank. They simply do not appreciate their loyal customers.
They write the terms and conditions, you abide by them. If you don't like them, of course go somewhere where it is different. But if you buy from Attitude, then you have no right to cry when your beans don't germ or are shit, if you have a few braincells then you should be fully aware of what you are agreeing to when you place the order. They don't try and hide that side of their policy, in fact from what i've expereinced they try to advertise it, to stop stupid reaitons such as above.