Great Customer Service Experience

[Quitekeen]

Howdy RIU!

Just a quick note to express my gratitude to the customer service team at "ehydroponics.com" my fiance ordered a bunch of the wrong stuff for me, she also payed $50 for shipping not realizing that we are so close to thier location the extra shipping was redundant. After a few pleasant email exchanges and some random paypal bullshit (as per usual) I was able to get the order changed to what I wanted, the shipping difference refunded and although the order hasnt arrived yet (only got figured out today) the gentleman who helped us "Brent" said he threw in a few freebies for us. Not sure what they are yet but considering that ehydro did nothing wrong in the first place, they certainly didnt owe us any freebies. Most companies would charge a "restocking" fee for changed orders (we literally changed it 3 times), ehydro threw in extra stuff!

Anyway I am sure I will get a few "you must work for them" comments, to that I have nothing to say but read some of my other posts, you will soon learn I am no hydro store employee (lol i'm a total noob).

I just like to give credit where credit is due, and for e.hydroponics it is certainly due. They have very competitive pricing as well!

 

[Quitekeen]

..................
bump

 

[Balzac89]

Good to hear!

 

[Quitekeen]

Good to hear!

yup! there are just sooooo many companies out there who are happy to take your money and end the relationship there (makes you feel like a John). these guys were way cool, my fiance has very little technical knowledge as to what I wanted, Brent was very patient with her constant changing of the order, I work as a waiter and I would have already lost my patients if I had to deal with a customer like my fiance LOL

 

[CoAcHrOaCh]

Best advertising in the world is a happy customer...

 

[Quitekeen]

quite, indeed!

 

[Quitekeen]

quick update...

I received my revise order form them today, and here's what I got:

I ordered 1qt floranova grow-received
125ml rapidstart -received
1pk rockwool -received
1 tds meter- received
Plus! Here is what I got that I didnt order:
A free how to grow book
And what looks like a soul synthetics variety pack of nutes

Fucking ACE!

 

[eDude]

For a guy that's been around for a few moons I can tell you that the first interactions are the most important. Back in the 'old days' there were people lined up to remind you that you don't know anything, make you feel like a pain in the ass and shouldn't be even trying unless you're as cool as them. Getting off on a good foot with good info can make or break it.

 

[CoAcHrOaCh]

I just ordered from them today...there was a problem with the shipping I chose...issue fixed in less than ten min...very happy so far

 

[Quitekeen]

I just ordered from them today...there was a problem with the shipping I chose...issue fixed in less than ten min...very happy so far

yea I had a shipping issue too, I live within 2 days of ground shipping and I chose 2nd day air, which is redundant, that is what started my chain reaction of re-orders, when I changed shipping I changed my tds meter, then the next day I changed the tds meter back to original but I changed the nutes I wanted actually taking the purchase total DOWN from the original, and they still sent me extra stuff. Really, who rewards customers that not only create extra work for the company by making them restock and re-pack items, but in doing so actually end up buying less from said company?

Companies that plan on having long-term relationships with thier customers, that's who!

 

[CoAcHrOaCh]

Yea what you said^^^^^^^^^

 

[luciferateme]

its nice to see positive reviews of companies putting customer service first. when things were going good customer service took a long second place to profit making. its nice to see this company knows how to treat its customers.
and after your good exp ill bet youll use them again!