Recieved broken bulb from HTGsupply....No help from CSR

[Muffins07]

I've spent well over $600 at HTG in the past few months....Just received a digi ballast kit from them and the Bulb was broken.. Called to try and get them to ship out a new one with no luck what so ever... Guy on the phone barely spoke English and was rude/seemed rushed......

Not at all what I've come to expect from them, guess I'll do all my shopping locally from now on

 

[(818)MedicineMan]

That is not typical service from them as far as I know. I have always read of good service from them. I specifically ordered magnetic ballast systems and received digital. I called and they were back ordered so they said keep the digital stuff plus send me what I originally wanted. That was very cool.

 

[TwoTokeSmoke]

I would call back and ask to speak with someone else... I go to their store direct as it is only 30 minutes away from me and they are great guys to work with. I have never had a problem with HTG at all.

 

[Muffins07]

I agree...they usually have VERY good Customer service... Still not sure if it was a temp or not...May just drive up to the store as its only 3 hours away.. and I need more stuff.. Who knows really. I did pick up a bulb from a local shop. Think its a Sunleaves Optilum? Anyone ever use them and have opinions?

 

[KnucleDragger]

Don't email them, call them. They tend not to be very good replying to emails but are excellent of phone support.

 

[Muffins07]

Don't email them, call them. They tend not to be very good replying to emails but are excellent of phone support.

I did call them

 

[phillipchristian]

If you ordered the bulb online then don't bring it to the store. The stores and the online business are two different companies. I'm not sure how it works but I think the stores are individually owned and they pay a fee to the parent company which runs the online business.

Call this number 1-866-710-4769 and ask for Joseph or Perry. They'll take care of you. If they don't then send me an PM and I'll see what I can do. I refuse to shop there but those guys are cool and I still run into them every now and again at shows.

 

[CaptainCarnival]

ask to speak to a supervisor right away...i havent ever had to call that company but ive worked for a few companies like them and the regular phone people cant always solve the problem but supervisors always can