I had a problem with the germ rate of DNA's LA Confidential seeds, which was zero out of 12. Contacted Jodie and she gave me the rundown on their policies as they are NOT responsible if the seeds don't pop, which is logical, but she said she would contact DNA and see what they want to do. This problem occurred in July, and 2 day's ago I get a six pack of LA fems from Attitude in the mail, which was a very welcome surprise. They sent me $90 worth of seeds simply on my word that the seeds were bad, and not my germination methods. To me that is great customer service, and they have a customer for life in my case. I think they are great.