OH man... I don't know why I even bothered to read this entire thread. But, I for some reason feel the need to respond. Get ready for a megapost. And yes, my account has zero activity, I registered this account some time ago but never used it, as I frequent other canna forums and never felt much need to post here. Not that I have anything against RIU - but I will say that I've been around the online canna community for nearly a decade and have ordered many, many seeds, and have spent a fair bit of time on the forums over the years - so please excuse my "non-reputation" - as that seems to matter to the OP....
This will be directly not only at the OP, but in general.
Anywho. Firstly, to the OP.
Firstly, by not copying and pasting email right off the bat, you put yourself in this situation. You may have honestly wanted to "protect the workers" - but all you had to do was copy/paste, remove the names, and bam... the first 5 pages of this thread would've been a bit less of a waste of bandwidth.
Now, regarding these emails that you showed us.
Your tone and demeanor comes off a little on the frantic/disgrunted side, not being able to get your order through in time for the promo. So you're now aware your bank has a block on SagePay/Tude, we get that. And the rep at Attitude did also, and suggested that you go another route if your bank won't lift the block. Then you started to get all upset and even more frantic, saying you'll take your business elsewhere, yadda ya. What exactly do you expect them to do? Just give you the shit for free? I really don't understand. To sum it all up (the fella with online merchant experience in the previous post laid it out quite well, but) basically SagePay takes money out of your account, and puts it into Attitude's account. Getting the bank to allow your purchase to go through is completely beyond the control of Attitude. So when you go on and on about how you're going to do business elsewhere, and are so bummed that you're going to miss this promotion, what do you really expect out of Attitude reps? You're not going to get much more than one liners telling you to figure out a different method of payment. The only person that brought up fraud was you, and then you get a response that you somehow twist into making it sound like they are admitting they have a fraud problem, which I don't believe is the case, which I will explain further below (even though others already have).
As far as the little legal line at the bottom of the email... well when I've communicated with them, sometimes it's there, sometimes it's not. It has -absolutely- nothing to do with your communication with them and it is not the least bit snotty. And the fact that this little legal bit came up when a new rep emailed you back just means that -that- rep either always puts it at the bottom of their emails, or it's an automatic signature that is inserted at the end of every email. Just like you can do with your email account, text messaging, and your forum handles... This means absolutely nothing. Whatsoever.
The fact that your bank will not do business with "the receiving bank" (SagePay) "due to fraud" is a very broad statement - and to say that this is directly correlated to The Attitude is very unfair to the seedbank specifically IMO. I would say that if there IS fraud taking place, it's on SagePay's end, because The Attitude very likely does not have the ability to regularly collect and store personal payment info unless they were deliberately trying to fuck people. Which, I don't know the exact details about how it works, but these chargebacks that Kontraband described makes perfect sense...
I'm not attacking you in the least bit, but I am letting you know that you are being attacked because you come off as embellishing the shit out of this situation - as if you were just frustrated about your order not being able to go through in time for the promo, so you take all of these minor bits and pieces and put them together as something much more elaborate and sinister than it really is.
Also, the name calling, bits of bragging, unwillingness to post the emails from the getgo, makes it so that a lot of us will not take you all that seriously, and it DOES come off as if you have some sort of agenda - to slander The Attitude. The way you have been posting and speaking in this thread really does discredit your character. I am sorry, but it is the truth. If you want people to hear you out, don't be so vague, and then quick to get so defensive, namecall, slander, etc. I admit that some of the posters in this thread have indeed fueled the fire a little bit, but, that is where you need to rise above it man. I don't know how many times you said you were "done" with this thread, and say things like "bye bye" after every post, just to come back for some more? Then you respond to every single poster doubting you, in an offensive, arrogant tone for the most part. Rise above.
The statement by The Attitude rep of something to the effect of "I think it's us but the UK in general" or whatever the exact words were, are either a typo/grammatical error, or you simply you removing the word "don't" - which I don't believe to be the case, but by the structure of the sentence, and my common sense, it appears as though that is what was trying to be conveyed. That they don't feel that they exclusively have a fraud issue, but that there has been issues through the UK at large. Just like in the U.S.
Now, to speak more generally and not just to the OP.
The reason I am even bothering to use my time to read/respond to this thread, is I hate it when anybody gets a bad rap when it's not so necessary. I see it all the time in my company - people either misinterpret small details into something much bigger than it really is, or they look for reasons to be dissatisfied with a company due to some sort of preconceived image of said company.
I personally have had 90% good experiences with The Attitude... I just started ordering from them within the last 6 months, with 5-6 orders made. All of which have been successful. Now, that 10%, is due to the fact that when I have had to interact with them on a customer service level it wasn't exactly what I would expect or hope for. I 100% agree that they could improve on that greatly, just like with many, many other seedbanks. You have to understand that they are indeed running an illegal enterprise by sending seeds to the states.. and yes orders will go missing, they will make attempts to make them right, but at the end of the day, it's illegal - and when customers get all riled up about a lost order, incorrect order, etc... they really don't have much an obligation to do a damn thing about it. Not that this applies to this particular case, but that is what is going on here. I don't agree with it in the least bit. To me it seems like make many efforts to make things right, even though their customer service could indeed be improved. But moral of the story is:
ANY seedbank needs to be ordered from and dealt with with a degree of caution. I always use pre-paid cards, or send money orders via express with tracking and confirmation. Also, when dealing with customer service reps from Attitude and the like, trust me, you will catch many more bees with honey than vinegar. This may be speculation on my part, but I feel that a % of people that get completely ripped off possibly didn't handle the situation the way that they should've. Like I said - All seedbanks need to improve upon their customer service, but we also need to respect the people behind the other side of the screen. Some reps are just plain assholes, sure, and it's bullshit, but see things from their perspective as well, be curteous, and I'm sure things will get worked out. I've ordered very many seeds over the years, and have yet to straight up get fucked. I've had small issues here and there, always resolve. I know not everyone will have such a good all around experience ordering seeds through their lifetime, but put the variables in your favor.
And what is it with what appears to be seized orders always being when you choose the coffee mug for the stealth shipping? It seems as though a large majority of people I see getting orders seized, say that all they received was a coffee mug. Am I the only one that has noticed this? Every time I've used the T-shirt with crush proof tin option, and everytime I've received my order safe and sound. And yes I am in the U.S. I'm sure there are people that have lost orders with that option, but like I said, vast majority.
With ALL of that being said, I wish no offense to any person in this thread whatsoever. I hope everybody that places an order and pays for seeds receives them in a timely manner, pops their beans with a 100% germination rate, and finds a superbly awesome elite clone-only status keeper.
I wish everybody the utmost respect and good vibes - and best of luck in your seed ordering endeavors. My apologies for the rant.