Yeah, that's why I'm not currently a member. I am not a patient, only a caregiver for people. I thought I was ready, went in with my cg card, her paperwork (and permission to hand it over, I think like the nurse that it's medical and private info) my I'd and my passport.....and I still had to go home, call my patient and ask for a copy of her I'd. All just to give overage simpson oil to them. The only reason I'm still jumping their hoops is they gave my uncle oil for free when he found out he had the big C. He didn't know I did that, cuz I'm low key as hell. So I need to repay them but the hoops are as bad as any doc office or insurance co. And don't get me started on the clinic....3 weeks now of back and forth they need this, they can't find that didn't get this fax. Somebody gave me a hipa lecture when I inquired about my mom's status....then called her to say they lost some of her med records. This shit ain't easy.