I use HTG too but I'm slowly beginning to phase them out. I used to drive quite a ways to get their FFOF soil. Then I found a little gardening store that sells the shit 6 bucks a bag cheaper. I happen to know someone who can get some nice deals from them but I'm sure not one of them. So, a little more research proved that their prices can be beat substantial enough to move on.
They used to be a great source though for something quick until the last time I blew out a light and thats an emergency for me. I had to call them twice before it found its way to the UPS truck.
that sucks ive always liked HTG for their amazing customer service. When i had my bulb blow out i called them, they said take it to the post office, send it to us, and if we got tracking for like 3 dollars they could send the replacement out the second the tracking number was sent. Keep in mind this bulb blew 2 weeks before the warranty was up!!! Because our power kept going out and my friend didnt know that youre supposed to let a bulb rest for X minutes before restarting it.
So i did that and had my bulb in a day and a half (one of the warehouses is only an hour and some change away). Used my old 150w to keep the ladies on their light cycle for the few days.
Ive also broken a few parts on my RO when assembling. Over turned some fittings and snapped em clean off. Messaged them and they sent me a full replacement pack for every part in less than 2 days and i didnt have to pay for a thing.
IMHO, id pay the few bucks extra for the good customer service i get from there. I love supporting my local store, but there are certain things where the mark up just hurts too much. Like stated above sometimes when i leave there i feel used and abused and so does my wallet.
The garden stores are where its at though. A real nursery has all the good shit for a good price because its not a "hydro store"
We usually get our promix from their.