I assure u my first 5 emails were as polite as could be, the replies I received however made no sense, and were never more than a sentence or two, e.g Hi there, we will only reship an order after 21 working days, Hi there, please confirm name and delivery address, I got about 10 of these before I lost it, in reply they asked what I was complaining about, I said I have not received my 2 orders, both are well after the 21 working days, their reply was, "we will only reship after 21 working days" ffs.