[FONT=&]UPDATE ON ATTITUDE ORDER
first i want to recant any and all statements about attitude seed co. second i want to apologize to any one whom i may have offended during the process (bullshit feeling are for pussy's) anyway my order with attitude has gone to shit in a hand basket..
I used to like the gang over there until i felt the brunt of the i don't give a shit customer service there..
I ordered and paid for my beans ,got tracking and while i was pondering the post on here and looking over the attitude policy's
I was going over the "price match guarantee " and herbee's was half the price of my order so i sent attitude an email about there price match guarantee and the difference's in the price's of the two and it was almost half the price of attitude's.
This is what i got with a reply for the guarantee
Hi There[/FONT]
[FONT=&]If you wish to do a price match on the next order this will be fine. Please just give us a call and we will check the prices with Herbies. There are a few stipulations such as they must have the item in stock and they must send to your country. [/FONT]
[FONT=&]Many Thanks,[/FONT]
[FONT=&]Jodie @ The Attitude[/FONT]
OK so i replied with this.
so let me get this straight, in order to do a price match guarantee FIRST i have to CALL you to let you know that i am going to place an order with you and these are the seeds i want to order? SECOND then YOU have to check herbie's to see IF there in stock and deliver to the USA???? I have been over your website for any and all restrictions on your policy's and NO WHERE does it state these restrictions..
now from a business stand point and a business owner myself i am ashamed at this reply..
price match guarantee is the fact that if you find the same product with a lower advertised price then attitude will match these prices..
so if this is how you treat your loyal RIU customers i will make sure that i take my business to your competitors as there prices are way cheaper then yours..
I wish to keep my business here at attitude but again if this is how you treat customers the i have no choice but to change my business and i will make sure that everyone on RIU knows about this transaction and the stipulations on your price match guarantee need to be posted in your terms and policy's....
thank you jodie i hope you can rectify this situation..
THIS is what i got in reply
[FONT=&]Hi There[/FONT]
[FONT=&]Please let me know the item so we can check of course we cannot do a price match is we do not know what item they are price matching. You have to place the order over the phone because there is no way of adjusting the price when you make the order online and we have to manually change it on our side when placing the order. [/FONT]
[FONT=&]I am not too sure of the situation I need to rectify because there has not been a problem. As stated, we are willing to price match of course, and send the freebies too, but these are the two stipulations we have in place. We do not believe this is unfair or bad treatment of customers. [/FONT]
[FONT=&]Many Thanks,[/FONT]
[FONT=&]Jodie @ The Attitude[/FONT]
After that i did the leg work and sent this to her..
hi jodie,
here is the list of the items that i purchased and a list of the prices from you and from herbie's
ATTITUDE HERBIE'S
1-female seeds.
pick n mix on all and in stock, with shipping to usa.
c99 $9.72 $8.95
grapefruit $10.46 $8.95
iced grapefruit $7.02 $5.97
2-barney's farm -
pineapple chunk $11.66 x2 =$23.32 $9.56 x2 = $19.12
3-Dr.underground
king kong $12.95 $8.57
4-nirvana seeds
papaya $9.27x2 =$18.53 $2.39 x2 = $4.78
bubblelicious $9.27 $7.46
5- humbolt seeds
blue dream $12.95 $12.66
total for my order before shipping $126.94 $76.46
$50.48 is the difference in the prices for my order , and this is a fairly big difference between the two..
i have not even thought about my previous orders and the difference in what they might have been but i am sure the difference will be as substantial..
i usually order multiple packs from each breeder when ordering ,this is my first pick n mix order. I am pleased with the turn out and i don't have to order multiple's of beans from each as they all seem to do what there supposed to do..
jodie i am not looking for any kind of special treatment as i wouldn't get it anyways.lol but the price match guarantee is a big difference as i could of used the difference to order more seeds from you guys/gals.. i am happy with a credit for the difference to use towards future purchases if need to be.. i am easy to work with. just want to be treated fairly.. just a fyi you should put the price match guarantee stipulations in your policy some where as this is the reason i am asking for my price match .the internet is a safe way to do business and not a lot of people want to CALL international seed orders in...kinda freaks people out..I am sure LOCALS do this on regular basis but i am not from the UK so this is why the internet sales is the way we do business for international orders...
thank you
well hoping the issue was solved i get this as a reply
[FONT=&]Hi There[/FONT]
[FONT=&]We will happily price match the next order as states, but please understand why we need to place this over the phone, we cannot physically change the prices unless we can do it form our back office. [/FONT]
[FONT=&]Many Thanks,[/FONT]
[FONT=&]Jodie @ The Attitude[/FONT]
So on that reply FUCK ATTITUDE . i am on the boy cot train..
all the i told you so's kiss my ass..................... for 7 years i have ordered thru them and spent over $3500.00 with them thru the years and after one order i question there motives on a guarantee that they put in place and the customer service turns to shit........
I have read the whole entire policy and terms on there site and NOWHERE does it state that a call in order has to be placed first before the price match guarantee goes in effect.. oh and the fuckers charged my card more then the stated price on there invoice .. so i sent a email asked but no reply yet..
I WAS A VERY LOYAL CUSTOMER WITH ATTITUDE SEEDS AND I WILL NEVER EVEN VISIT THERE SITE AFTER I GET THIS ORDER OVER WITH....
CHECK THE PRICES OF ANOTHER SITE BEFORE ORDERING WITH ATTITUDE ,THERE THE HIGHEST PRICED BEANS ON THE WEB....