hey everyone i placed four orders from attitude that dispatched 4/14, 4/19/,4/22, and 4/25 i have recieved every order except the one shipped 4/19 which just happens to be my biggest order also. So i was just wondering how concerned should i be i did get the guaranteed shipping. Has anybody had to have an order reshipped how cooperative was attitude?
I have never had an order from Attitude not be delivered, but then I can say I have never had any bean order not be delivered so do not take how I started out as an endorsement of Attitude .. it was just commenting on how I do not have personal experience with your current possible situation.
Since discovering Attitude, now and then like happens with any seedbank, sooner or later an order seems to vanish. You said you paid for the best shipping, which I am assuming is their best stealth method. Of course you have a tracking number, two most likely since the order began in the UK and evidently you are elsewhere. They are notorious for being slow and behind time but after this amount of time if for some reason your order has hit a logjam or likely snagged by Customs (if involved) that the tracking information should be correct, it should have caught up with your package by now if it is standing still and not on a world tour. You should if nothing else be able to know the last location it arrived at.
That does not tell you where your order is, but it does tell you if it was last in the hands of Customs, and has remained there a rather long time, which might be able to be taken as a less than positive sign, or if it passed Customs and vanished at some point between yourself and Customs.
Unless your postal carrier delivered your order to your neighbor and is positive it was delivered to you and all records show that is was delivered to you then there has to be a dead end trail you can show to Attitude.
If you receive the ‘dreaded letter’ that is always pretty darn good proof that your order was not delivered to you.
From the threads I have read where someone’s Attitude order vanished I would say in almost every case the beans were replaced … one or two times replacements were sent and then the original order finally showed up … but they cleared that up.
But it seems that they are willing to work with you based on what I have read.
Also based on what I have read I would suggest, if you have not already done so and done it more or less like this, gather as much up to date as possible evidence as you can and email Attitude and show what you have and politely express a level of concern. Of course include your order number and if you have your email notification of the order being placed and or shipped send copies of those too just to make it easier for them on their end.
Like any guarantee there are guarantees and there are guarantees and never having to rely on Attitude’s I do not know if there might be some odd wording where it gives Attitude the chance to slip out on say, one in every twenty lost orders, but ask if the guarantee that you paid for as part of your shipping option covers this particular situation and if so how soon will things be rectified? Asking is not opening the door for them to fib and slip out. It just sounds much better than basically demanding the guarantee that almost certainly applies in your case be honored and be honored instantly. Some people take that approach. They do not always get as far as they wished they would have.
Unless there is some valid reason why there is some logjam/some delay holding up all sorts of packages, like the volcanic ash problem for a bit, and they say give it another week or something, most likely they will take care of you fairly soon, as long as you deal with them politely.
I am not saying Attitude is touchy but I do not know if there is a single seedbank where I have not read at least one claim where someone’s order did not arrive and they emailed the seedbank and they began rather unhappy and then got gruff and the seedbank just said bite me. If any or all such claims are true or not I cannot swear but I am sure I have read about it happening at least once with every seedbank I have ever know, so I figure why not play things on the safe side just in case?
I cannot predict your future but like I said, in most cases I read or heard about where an order from Attitude actually did vanish, was just not a bit later than anyone expected, but it did actually pull a Houdini-deal, if the customer gave Attitude all the info they could and with what Attitude would check and could do to verify, if things matched up and the person was nice, beans were normally resent.
I would not tell you it would be an overnight process. A few examples did drag out a bit long in my opinion, but then you never know what all effects various things, and a time or two things were resolved very swiftly. But in the end most had happy endings, and by most I mean almost all.
You will likely be one more such happy ending.