Bad Karma
Well-Known Member
Wow, I'm literally shocked to read this. They've always over performed when I needed any help with a product defect or an order showing up damaged. Like on this most recent issue with my ballast going tits up, they weren't really obligated to give me a new bulb in the deal, but they did anyways.Glad to hear that but I am having the opposite experience at the moment. Hey sent me the wrong tent almost a month ago and I asked for a return label to simply be mailed out to me as I don't have a printer to print the shipping label and live far from town.
I finally called and emailed enough and got the label in the mail 2 days ago. They did not return my emails.
It will be 6 weeks before I see the tent I ordered.
The zipper has been broke on the old one all this time. Very frustrating.
And when I asked them to put a rush on my return and I would pay for the new tent and wait for the credit on the old one.
The manager said no to fast shipping as their "margins" are too tight.
Not happy with this order this time at all.
I hope you get a fully functional new replacement tent asap. I wonder if your email was getting caught in their spam folder or something? They typically email me back with an hour during weekday business hours.