Good info Ocean59! Puts the mind at ease. I've pretty much came to the same conclusion as you. Now that I think about it, it was probably a 3rd party vendor PG&E uses to upgrade households using the CARE program. The do-it-yourself excuse was genius. I was more in a state of shock and panic when I got the phone call, and didn't know what to say. It has been 4 months now and everything worked out, except not receiving the discount anymore. It sucks actually having to pay the standard rate on energy though. My bill has more than doubled, going from an average of $500 to $1200. I would like to get back on the program somehow.
My thoughts are to end my service and say I'm moving out of state, then have my housemate start up a new account under her name, and also enrolling in the CARE program. It would look like I moved out and somebody new came into the house. And, since I'm saying I'm moving out of state, they wouldn't expect me to transfer service to another address. The only thing that would stay the same is the amount of electrical consumption. Actually, this is the only thing I'm worried about. Usage will not go down then back up as it more than likely does when tenants move in and out. Cutting usage to near 0 for a couple days would be very hard to do in my situation.
Does this sound like a good plan?
SWIM would like to say sorry for forgetting to subscribe to the thread lol.
Look, it really doesn't matter - you can call them tomorrow, explain that you lost your job, your girlfriend, your ass gambling, whatever really - you don't even need a reason at all, it's none of their business! And explain that your income changed (3 people moved in and now you qualify for the 4-person rate) and that you now qualify again for CARE.
You see, just because you cancelled CARE, does not mean you are ineligible to reapply. And when reapplying, the rules are the same - they do not ask for proof as a condition of acceptance, only as a random QA measure.
Also, unless you have a smart meter (just say no), they cannot track your usage other than monthly - that is the whole point of the smart meter installations - they send your usage hourly to a cell phone tower. With the old meter - they read it once a month and that's it. And again, they DO NOT CARE how much power you use lol. SWIM has heard of up to 10,000KWh/month without problem. Your bigger problem IMO is upset neighbors when it comes to excessive power consumption (power outages, fire risk from older tranformers, etc.).
SWIM did read a comment on another forum, totally unverified, that the DEA has been known to search CARE records to identify growers abusing the system without being registered medical users. But I don't know if SWIM believes that - either way, probably a good idea to only do CARE if your paperwork is in order, and you are not hiding anything anyways. Again, it was just an anonymous comment on an news article on a different site.
To the question about when the discount will appear, I am not PG&E customer service lol, but I'll answer (you already know by now tho lol): The discount won't show up on the first bill, even though that bill qualifies for the discount. On the next bill, you receive the discounted rate, plus credit for the discounted rate from the last bill. Kinda confusing I know, SWIM called them and had it explained it detail lol. Also, you can logon to pge.com and view the current status of discounts being applied to the bill - so long as it says you are enrolled in CARE on that page, you are good to go.
Also for what it's worth, it is too easy to switch the name of the pge bill in cali. SWIMs last roommate "moved out" almost $2000 in the hole, ready for disconnect, everything. SWIM calls up "Hi I just moved in and need service." And guess what? Due to all the freakin privacy laws here in Cali, they aren't even allowed to mention or hint at the fact that someone else lived there, owes them money, any of it. Just "I'll be happy to help you, what's your name, address, etc, great, thanks, it's done, have a great day!!" Totally serious. That's it. So simple it'll make your nose bleed from the lack of stress, all of it. SWIM was nervous too, but know that privacy laws actually seem to be on one's side in this state, in these matters.
Anyhoo, subscribed now, sorry for the late responses.
J