I had the
pleasure of owning a small tanning salon / gym accessory business in the 90s. I always had 3 part-time workers, and hired them from a women's college nearby - usually already members of the gym that were already tanning w/ me. So I didn't have to do interviews, background checks, and such. But I did always ask one question of them to make a point:
Me: "Fill in the blank. The customer is always _________."
Her [every time]: "..is always right."
Me: [makes sound of incorrect 'buzzer']. "No, that's not right. Here,
I am always right, and I'm hiring you because I know you and trust you. Most customers are cool, but many are a$$holes. Your job is to be who I know you to be with good customers, but not to take crap off
anyone. You come and find me."
I joyfully refunded monies and told pricks to take a hike
every time they were out of line to my girls. The best boss I ever had was me.