GorillaSeedBank
Well-Known Member
I'll be looking forward to seeing the emails - I'm very concerned that everything's not making it into our system.Gorilla, thanks for your very quick response, it's appreciated. Let me elaborate, I have received no ticket numbers or any reciprocating correspondence regarding any of my attempts to email, call, or submit the contact form via the website. This is why I'm so incredibly frustrated. I can provide you the emails I've sent the last few days, the submissions made via the website form of course I cannot provide but I'm confident are discover-able on your side of the fence.
Please let explain a bit further. Living in the same area code as the US number and not being able to contact anyone really made me angry. Trying to communicate from the website form and not getting a response was really exasperating the situation as I’m sure you’ll find in the emails I’m about to forward to you. I’m really not an asshole I’m just mad, thanks for dealing with me. I understand and can empathize with Gavin and that whole relocating situation. Honestly, if there was a message informing me of that during my attempts to call the number all of this hostility would have been averted. Gavin, you can go ahead and disregard the caustic messages I've left for you over the last few days and please enjoy Alaska and all it's beauty to the fullest.
I'm not part of our regular customer service department, but because I get complaints like yours, I keep an eye on the emails to see how fast they're being answered. Lately, they've been answering them very quickly - even coming in on the weekends to do so.
Either way, you get a free reship because you purchased our stealth guarantee, so once I get the pictures customer service will want to see, we'll get things moving for you.
Sherry