Is my order lost? Order #5226
I bought the most expensive seed pack in your shop 10 days ago and you collected the cash from p.O box on Monday yet I've not received a tracking and it still says processing and no response to my email. Kinda far from "priding yourself on prompt shipping". You certainly were prompt picking up the cash, it was in your p.o box for under 2 hours.
No your order is not lost. And there is nothing wrong with our customer service.
I will address your issues 1 at a time
First,You did not buy the most expensive pack of seeds. Not that it matters.
Second, I did not get your package on Monday. Monday may be the day it hit my PO Box.
But I pick mail up every morning at 8:00 am,and they do not put mail in to the PO box until around 10AM.
I do this because I have to open our office at 8:30.
Your order did get marked paid Tuesday before we quit for the day.
This is the part I really do not under stand because you live in Michigan.
Schools here were canceled all week. The postal system in several states suspended delivery for Wednesday and Thursday. Both days were considered a state of emergency. And I decided to not send any packages out.
I did this because of the extreme cold, and I did not ship them today because my friends at the post office said things were a mess in the post office from the back log of not sending out the mail.And I felt that it was in mine and your best interest to let things get back to normal.
And as far as this "No response to your Email". The first and only Email you sent me was yesterday at 5:15 PM. I was done for the day. And On weekends I do not always answer Emails. I have to draw the line so I can have a family life . Just Like You.
And the real drag is that on my day off, I can not even come here and talk with friends with out this.
If I do not take care of business, I have no problem with someone calling me out.
But I honestly feel I did the right thing by not shipping. And the fact that I am taking time on my day off to answer your question ,does not sound like Bad Business.
Thanks DBJ