Having family issues or even just needing some personal time is totally understandable, but when he’s still letting people place orders, still sending out emails for deals/invoices(when most orders would get canceled if not paid in 12 hours if using a card, or however long he gave people to send cash), and hasn’t shipped out orders(or at least the majority of them) for almost a month(even longer from what it seems like) in my opinion the least he could’ve done was given not only loyal customers that have stuck their necks out but also new customers a heads up. Can almost 100% guarantee that the vast majority of his consistent customers and even some newer customers would totally understand(especially in times like this).
Just being honest saying this, in no way shape or form am i anywhere near the same stratosphere as him when it comes to success with a business, but honestly anyone that has any business experience would probably agree with me when i say that from hearing others experience’s his customer service seems to definitely leave something to be desired(which is definitely putting it lightly to say the least). So after this if he does get things running again it wouldn’t shock me one bit that he would have an extremely hard time generating orders again(at least consistently). Definitely not wishing that on him, because he honestly was always real cool to me, never was rude to me, and has done me solid multiple times. Don’t think i could bring myself to take a chance ordering through him after what happened with this past order though. Especially after recommending him to someone that had extreme reservations, placed an order, grows for medical needs, and he dropped close to 1000.