I can't believe he would just cut everyone's nuggets for good without a reasonable explanation to everyone and at least try to make it up in some kinda way!
and if that is the case then unfortunately I think I'm done with GPS for good and that kinda sucks bc I wanted to try that city slicker cross!
I try not to assume the worst of his intentions in the absence of information from him.
It is easier/cheaper to keep existing customers than it is to get new ones. Marketing 101.
Clearly, price is a big driver for Greenpoint customers.
He knows that and knows that changing the price formula for sales will have to stay in the sweet spot regardless of how buyers get there.
He also knows people with equity stored in nuggets will expect to be made right. If he doesn't have a plan for that yet, it makes sense that he is working on one.
What is not happening right now is communication.
This can quickly create problems for a community trained to expect regular, direct interaction with a vendor. Especially with a group of persistent, tireless detractors stoking the flames of discontent any time he slips up.
@Gu~ needs to get his shit together and come back in here and explain things to his customer base. I believe that he will.
BTW: Congrats on the nuptials. Ally seems like a keeper.