Doug,
We're all stoners here so take a puff before taking offense to anything I say
... also keep in mind you have a LOT of posts saying basically the same thing, so I strive to be a voice of reason.
I have high expectations and am the type of guy who will boycott a company over little shit if I think its an indication of a big problem. But bro, I just think you read it wrong this time maybe?
I am glad you noted how great Mandy was, because that was my experience as well dealing with HLG Canada numerous times. When I noticed some of my newer 550 had a Meanwell driver instead of the Samsung I was immediately tweaked because these are expensive lights. I sent an email and found the quick reply and explanation satisfactory. I guess people can argue over which driver is better but my lights have a great warranty and I supported at least in some part Canadian and Americans in doing so. They've been great so far.
I've looked at the sticker on one of my 550 just now. Its a "nice" sticker... in that its not something blown off on an inkjet. It has standards info and other stuff as you're aware. My understanding is that HLG Canada is just the Canadian distributor. So lets imagine high demand for the new product, units arrive from USA... and they don't have the right labeling. You've sold the units and customers are waiting. Do you just send the units out to customers because they are the right product and the customer probably wants it ASAP, or do you wait for the USA mfr to send along stickers? Who knows. All I am saying is you got the right light, and I don't see any evidence of the blatant awfulness you accuse them of. Sounds like you had a good experience with Mandy, who you knew to be a reliable source of info. Seems the sticker issue was explained. I guess its possible the sticker issue is an indication of something bigger but its slim evidence if you ask me?
Would it have been better maybe to just chill when you first emailed them and wait and see instead of freaking out here? No wonder companies wind up creating insane policies... to insulate from madness. Would it have been better if they ceased communication with you, or if the light looked like it was poorly manufactured? Dude that light looks bomber go enjoy! I'm jealous I'm stuck with these crappy old 550
I'm no fanboy. My opinion is still "we will see". Maybe they are more hype than result. Maybe you can diy better etc etc. But from what I see, you got what you paid for, you got communication, and you're missing a sticker