HTGsupply.com (one of the good ones)

Well i woke up today to a little problem, "well a big problem"...
My HPS bulb was not striking, and i just started the (new bulb) HPS on 12/12 monday.."Man i was pissed", but no worries.. I called Tony at HTGsupply.com , (where i got my light system) and he took care of me..He is sending me a new bulb overnight, "no questions asked". I have to say with every time i have used HTG, i have had nothing but top notch customer service, and just wanted you all to know that they take excellent care of their customers...
I am in no way associated wit HTG, but im just a very happy customer. This is one of the good ones.

Exact same thing happened to me! And happily the exact same quality service!
Thanks HTG!

so thay put there customers first?? its good to no, thanks,,

I bought the two ballast elsewhere but I have used this site for my reflector and bulbs and alot of other stuff and am VERY happy. I hate reading this because I know I should have a backup bulb.

MDhydro.com I would also recomend for its great prices on ballast.

I just bought a 400 watt digital ballast and a supernova hood as well as a couple extra bulbs. I paid almost 100 in shipping and then saw on the boxes when they showed that it only cost around 50. Tony shipped me out a couple other things I needed to make up for the extra cost at not additional charge to me. Stand up business and stand up guy.

Had two bulbs burn out in two weeks, i had ordered the cheapies with my new digital ballast. Tony sent me a sunmaster replacement no questions asked................................

The replacement bulb just got here, so im all set..

I have been buying from marylandhyroponics.com and prettyy happy with them. I grabbed my 2 600 watt switchable ballasts with cordsets for $115 a piece.I had some bulbs from ebay and they burnt up twice so they ended up sending me 2 bulbs they have fore the ballast for free.

just ordered 400watt hps, heavy duty timer, mylar, airpump from htgsupply.com

their prices are incredibly low!

i have ordered from hgtsupply several times. just recently i ordered a replacement bulb 600watt and it came damaged i called tony about it and he has sent one overnight to me no questions asked. good customer support and this is the first time i have received a defective product from them.

I on the other hand got a pH meter from HTGSupply. It never worked once out of the box. *applauds* Soda and Cranberry juice are neutral!!!!!!!! ..............................................

I'm having a hard time aquiring their tech support phone number... Anyone have it handy? I have a 600w hps which doesn't turn on. The ignitor and can are new. Possible wiring issue or?

+ edit - also a brand new bulb.

bostonsean said:

I'm having a hard time aquiring their tech support phone number... Anyone have it handy? I have a 600w hps which doesn't turn on. The ignitor and can are new. Possible wiring issue or?

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You could call one of their storefronts and ask them for it if its a pressing issue.