I had a good experience ordering Platinum Delights recently. Only took six days to get to me, here in the PNW.
Lewis I feel for you man! A lot of growers are screwing up the germination process and it's almost always your fault lol. It would drive me crazy! Paper towels and all kinds of crap to start seeds!?!
Try putting seeds in a glass of clean plain water (I use my well water that has a PH of 8.1). Wait for the seed to barely crack, bury the seed about 1/4" deep in soil, water lightly (over watering is often the problem), keep the temperature between 65 and 80, the lights dim and wait for your sprout. Same germination process as vegetable seeds for me. If your not using soil you can use the same procedure using Root Riots, Rock Wool, etc. Thats it.